Terms of Service

1. Who We Are

Syfted is a multi-brand fashion marketplace operated by Lucas Ferry Enterprises LLC, a California limited liability company (“Syfted,” “we,” “us,” or “our”). Syfted connects buyers with independent clothing brands in one unified shopping experience — one cart, one checkout, many brands.

By accessing or using Syfted’s website (shopsyfted.com) or mobile application (collectively, the “Platform”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the Platform.

Syfted does not offer international shipping at this time. The Platform is operated from the United States. Where Syfted delivers to an address in another country, you remain responsible for compliance with your own local laws, including any restriction on importing a particular item. Import duties and taxes on your order are calculated and collected at checkout rather than charged to you on delivery — see Section 6. Syfted does not offer the Platform in every country, and the destinations available to you at checkout are authoritative.

2. Eligibility

You must be at least 18 years old to create an account on Syfted. If you are under 13, you may not use the Platform under any circumstances. To check this, we ask for your date of birth when you sign up; see our Privacy Policy for how that date is used and retained. Syfted does not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly. Parents or guardians who believe a child under 13 has created an account should contact us at support@shopsyfted.com.

Only an account holder can buy, so by completing a purchase you confirm that you are at least 18 years old and able to make a binding contract where you live.

By using the Platform, you represent that your use complies with all applicable laws and regulations in your jurisdiction. We reserve the right to terminate accounts or cancel orders if we have reason to believe these requirements have not been met.

3. Your Account

To access certain features, including purchasing, you must create an account. You agree to provide accurate, complete, and current information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Notify us immediately at support@shopsyfted.com if you believe your account has been compromised. Syfted is not liable for any loss resulting from unauthorized account access due to your failure to keep your credentials secure.

You may create an account using your email and password or through a supported third-party authentication provider. Sign in with Apple is available on the Syfted iOS app. When you use a third-party provider, Syfted receives limited profile information (such as a name and email address, which may be a relay address if you choose to hide your real email from Apple). Your use of a third-party provider is also governed by that provider’s own terms and privacy policy.

You may not create more than one account or transfer your account to another person. Accounts are for personal use only; bulk commercial purchasing using automated tools is prohibited. You may close your account at any time from your profile settings or by contacting us. Account deletion cannot be completed while you own a brand that is open on Syfted (close it first in the Brand Portal, under Account), or while an item you paid for has not yet shipped (for up to 90 days after the order); we will tell you which condition applies and complete the deletion once it is resolved.

4. How the Marketplace Works

Syfted lists products from many independent brands and sells them to you on consignment. Each brand keeps ownership of its items until you buy one; Syfted is the seller and the party to the sale contract with you, and your payment is made to Syfted. Syfted does not warehouse or take physical possession of any item — brands ship your order directly to you.

Brands are Syfted’s consignors. They photograph, describe, and price their own products, hold their own stock, and ship your order. Each brand is responsible for the accuracy of what it lists and for fulfilling and shipping the items you order from it, and Syfted relies on brands for that information and performance.

Syfted facilitates a single unified checkout across multiple brands. Each brand sets its own shipping rate — either taken from the brand’s own connected store or set by the brand directly; where your cart contains items from more than one brand, the shipping shown at checkout is the sum of those rates. Syfted does not add a margin to any brand’s shipping rate.

Brand applications may be reviewed and approved through a combination of automated screening and human review; not every application is manually reviewed by a person before a brand is approved to sell on the Platform. Approval, whether automated or manual, is not a guarantee or endorsement of any brand’s products, business practices, or legitimacy.

Because Syfted is the seller, Syfted is responsible for the sale itself, including the refund floor described in Section 7. Brands remain responsible for the quality, safety, and accuracy of the products they consign — Syfted is not a manufacturer, never takes possession of an item, and does not inspect products before they ship to you.

Some brand pages show badges, such as “Verified brand” or “Ships on time”. Syfted awards them from its own records against the criteria at shopsyfted.com/brand-badges and checks them daily. A badge is not a guarantee of any product or order; your purchase is covered by these Terms whatever badges a brand shows.

5. Purchases, Pricing, and Payment

All prices displayed on the Platform are set by the brands and are shown in US dollars. Prices are subject to change at any time without notice. Syfted does not guarantee the availability of any product at any listed price. Applicable taxes and shipping fees will be calculated and shown at checkout.

A single checkout is currently limited to products from a maximum of 5 brands at a time. If your cart contains items from more than 5 brands, you will need to split your order into multiple checkouts.

Payment is processed securely by Shopify, which operates the checkout your order goes through. Syfted does not collect, store, or have access to your payment card details. By completing a purchase, you authorize payment through that provider for the total amount displayed at checkout, including any applicable shipping fees, taxes, and import duties.

Currency. Syfted prices and sells in US dollars. If you are shopping from outside the United States, prices and the total may be shown to you in your local currency as a conversion for your convenience; the amount displayed at checkout is what you authorize and what you will be charged. Your bank or card issuer may apply its own foreign transaction fee or a different exchange rate, which is set by them and is outside Syfted’s control. Refunds are issued against the original transaction, so the amount that reaches you may differ slightly from what you paid if exchange rates have moved.

Your use of the payment provider’s services is also governed by their own terms — Shopify’s Terms of Service. Syfted is not responsible for payment processing errors, failures, or issues caused by that provider.

Syfted retains a consignment commission of a flat 10% of the product subtotal of each sale out of what you pay, and remits the balance to the consigning brand. Brands may also pay Syfted a subscription fee to sell on the Platform. The commission does not apply to shipping. Neither is charged to you as a buyer on top of the listed price.

Shipping is charged at cost and is not discounted for multi-brand orders. Each brand in your cart sets its own shipping rate and ships your items separately, so the shipping total shown at checkout is the sum of every brand’s rate and is itemized per brand before you pay.

A brand’s rate may come from the brand’s own connected store, in which case it can vary with the value or weight of that brand’s items in your cart — for example a brand may ship free above a certain order value. Where no such rate applies, the brand’s own flat rate is used. Any shipping figure shown before checkout is an estimate. The amount you are charged is the amount itemized on the checkout page, which is calculated at that point and is the only figure that binds.

As the seller of the items you purchase (Section 4), Syfted calculates, collects, and remits sales tax on your purchase where required by law. Where tax calculation is enabled for your checkout method, it is calculated at checkout based on your shipping address and collected by Syfted on behalf of the applicable taxing authority. If no tax is shown on an order, Syfted remains responsible for any sales tax it owes on that sale; if you live in a state where Syfted is not required to collect tax, your state may require you to report use tax yourself. Any sales tax we do collect is not revenue to Syfted and is remitted to the appropriate government entity.

Returns and refunds are governed by Section 7 and by our Return & Refund Policy, which set out both the refund Syfted provides regardless of any brand’s policy and the discretionary returns each brand sets for itself. Nothing in these Terms limits any non-waivable right you have under the consumer-protection law of your own jurisdiction. Before an item ships, Syfted may cancel it, and refund you within 7 days, if its price or description was obviously wrong, if a payment is declined or reversed, if we reasonably suspect fraud or automated purchasing, or if an order exceeds a quantity limit shown at checkout. Nothing in these Terms limits any rights you may have to dispute a charge with your payment card issuer as permitted by applicable law and your cardholder agreement.

6. Shipping and Fulfillment

Shipping availability is determined by each individual brand and by where Syfted is able to sell. Not all brands ship to all locations, and your cart can only ship somewhere every brand in it ships to. The shipping destinations supported at checkout are authoritative, and are subject to change as brands and platform capabilities expand.

When your order ships. Where a ship time is shown on the product page of an item that is available to buy, it is the brand’s own statement: a processing time in business days (Monday to Friday, other than US federal holidays), whose longest time is the date by which Syfted will have the item shipped, or, for a pre-order, the date it ships. The time shown when you order is the one that applies to that item. Where none is shown, it is 30 days from your order. “Shipped” means the carrier has taken the parcel, which its tracking shows as the carrier’s first scan; a tracking number or a label on its own is not. If an item has not shipped by that date, Syfted will email you before the date passes. What happens next depends on when you ordered: for an order placed on or after December 1, 2026, the Syfted Guarantee below applies. For an earlier order, you may either wait or cancel the item for a full refund, including the shipping you paid for it. If it still has not shipped 30 days after that date, Syfted will cancel it and refund you unless you have told us you would rather wait. You may cancel any item that has not shipped, at any time, by emailing support@shopsyfted.com, and Syfted refunds it within 7 days.

The Syfted Guarantee. For an order placed on or after December 1, 2026:

• Running late. The email Syfted sends before an item’s ship-by date passes gives its refund date, 7 business days after the ship-by date, and the number of days until then. You don’t need to do anything: if the item still has not shipped by its refund date, Syfted cancels it and refunds it within 3 business days of that date, or within 5 if the brand tells us it handed the parcel to the carrier without a scan. Until then you may wait, or cancel as described below.
• If a brand needs more time. A brand may move an item’s ship date at most twice, and never so that its refund date falls more than 60 days after the original ship-by date. Syfted emails you the new date, the reason, and the new refund date, 7 business days after the new date. If it is the brand’s first change, made before our late email, and the new refund date is within 30 days of the original ship-by date, your order is kept unless you ask for a refund. Otherwise the email asks whether you want to keep the item, and if you have not told us by the date it gives, Syfted refunds it. Either way, you may take a full refund instead at any time before the item ships.
• Cancelling. Until the brand adds tracking, you may cancel with one tap on your order page or from the link in our email. This cancels everything you ordered from that brand in that order (items from other brands are not affected), and Syfted issues the refund straight away. After the brand adds tracking, and until the carrier first scans the parcel, you may ask to cancel: if the brand does not answer within 3 business days, Syfted cancels it and refunds you, and if the brand tells us the parcel is on its way, the carrier must scan it by its refund date or Syfted refunds it then. Once the carrier has scanned it, it is a return under Section 7.
• What is refunded. The item’s full price, and the shipping you paid for that brand’s part of your order once all of that part has been refunded without any of it shipping.
• If it arrives anyway. If an item arrives after Syfted refunded it, you keep the refund and are never charged for the item. The brand may send you a prepaid return label and ask for it back.

Syfted records each choice you make under the Guarantee, and when you made it.

Once the carrier has your parcel. When the carrier takes a parcel, the risk of its loss or damage passes to you, and Syfted is not responsible for a parcel that is lost, damaged or delayed in transit after that point, unless it was packed or sent in a way that was not reasonable for the item. The brand that shipped it chose the carrier, the packaging and any insurance, and handles a claim with the carrier for it; Syfted will put you in touch with the brand and pass along your order and tracking details (Section 7). Anything the carrier pays for your parcel comes to you, as a replacement or a refund, and if the brand has not answered you within 5 business days, Syfted decides the claim itself. This does not affect an item that is wrong, defective or not as described, which Section 7 covers.

International orders, duties, and import taxes. Syfted does not offer international shipping at this time, so the paragraph below describes terms that do not currently apply to any order. It is kept so the terms are already settled if and when international shipping is offered, and this note will be removed at that point. Where an order crosses an international border, import duties and taxes are calculated and collected at checkout as part of the total you pay, and nothing further is payable on delivery. The parcel travels Delivered Duty Paid, on a prepaid label Syfted provides to the brand, and Syfted is responsible for remitting those amounts to the destination country. The shipping charge shown at checkout for such an order includes them. If a carrier nevertheless asks you for import duties or taxes on a parcel bought through Syfted, contact us and do not pay twice — that is a mistake and we will resolve it.

This does not cover charges that are not import duties or taxes: a storage fee for a parcel you did not collect, a redelivery charge, or a penalty arising from information you gave incorrectly at checkout remain yours. A parcel refused or abandoned at customs is treated as a return under Section 7, and any charges incurred may be deducted from a refund.

Each brand fulfils and ships its own products. Shipping timelines, carriers, costs, and tracking information vary by brand. Each brand sets its own shipping rate and you are charged the sum of those rates, so a multi-brand order costs more to ship than a single-brand one. A brand’s rate may be read from that brand’s own store and may therefore depend on the value or weight of its items in your cart. Syfted does not set, verify, or guarantee any brand’s shipping rate, and does not guarantee any specific delivery timeframe or carrier; what Syfted does commit to is set out in this Section and Section 7.

Syfted may apply a short holding period to an order after payment, during which the brand is not yet able to begin fulfilling it. This is a standard marketplace protection that gives us a window to detect payment or address problems before an order is picked and packed. No such holding period is currently applied to orders; where one is, the period is brief and is included in the delivery timeframes brands quote, and it does not affect your right to cancel or to a refund.

If you order from multiple brands in a single checkout, you may receive multiple separate shipments. Syfted does not choose the carrier or the shipping method, does not guarantee a delivery date, and has no ability to intervene in, redirect, or recover a shipment once a brand has dispatched it, and is not liable for a delay attributable to a carrier. That does not change Section 7: an item that never ships is refunded by Syfted, including its shipping, and an item that arrives wrong, defective or not as described is put right at no cost to you.

Product Drops: The Platform features limited-release product drops announced by individual brands. Drop schedules, availability, quantities, and pricing are determined solely by each brand. Syfted does not guarantee that any drop will occur as scheduled, that any product will be available when a drop goes live, or that subscribing to drop notifications will result in a successful purchase. Brands may change, postpone, or cancel drops at any time without notice. Syfted is not responsible for missed drops, sellouts, scheduling changes, or notification delivery failures. Syfted may suggest a drop to a brand from the brand’s own public posts, but a drop appears only once the brand adds it, and its date and details are the brand’s.

Back-in-stock alerts: An alert that a sold-out product is back tells you that the brand has stock again. It does not reserve an item for you, and the item can sell out again before you buy it. Syfted is not responsible for an item selling out again or for an alert that is delayed or not delivered.

7. Returns and Refunds

Syfted is the seller of every item you buy (Section 4), so Syfted is answerable to you for each sale and issues every refund. Each brand ships its own items and handles returns and exchanges for fit and change of mind directly with you, under its own policy. The full details are in our Return & Refund Policy; the main terms are these.

• Never shipped. If an item never ships — there is no tracking number for it, or its tracking shows the carrier never received it — Syfted refunds it, including its shipping. We check the carrier’s tracking before deciding. For an order placed on or after December 1, 2026, Syfted refunds an item that has not shipped by its refund date without your asking (the Syfted Guarantee, Section 6).
• Lost, damaged or delayed in transit. Once the carrier has scanned a parcel, the risk of its loss or damage is yours (Section 6), and Syfted does not refund a parcel the carrier loses, damages or delays, or one that tracking shows delivered to the address you gave at checkout. The brand that shipped it handles the claim with the carrier and decides on a replacement or refund under its own policy; if it agrees to refund you, Syfted issues that refund. Email support@shopsyfted.com and we will put you in touch with the brand and pass along your order and tracking details.
• Wrong or defective. If you receive something other than what you ordered — including a different size or colour — or an item that is defective or materially different from its listing, it is put right at no cost to you. You can start with the brand, using the brand order number shown on your order page, which is usually the fastest way to an exchange; the brand pays for the return. Or contact Syfted at any time and Syfted will refund you directly — the item, the original shipping and the cost of returning it — or arrange the correct item, as you prefer. If the brand has not sorted it out within 5 business days, Syfted refunds you. Please report a wrong item within 30 days of delivery; a defect that shows up later is handled as the law requires.
• Fit and change of mind. These returns and exchanges are handled directly with the brand, under its own return policy, which is shown on the product page before you buy and on your order page afterwards, together with how to start a return. Where a brand has not posted its own policy, the default every Syfted brand agrees to applies: return within 30 days of delivery, unworn and unwashed with tags attached, and you pay the return postage. Once the brand confirms it has received your return, Syfted refunds the item price. If a brand does not respond within 5 business days, refuses a return its own policy allows, or has left Syfted, contact us and Syfted will handle it.
• Refunds. Syfted refunds to your original payment method within 7 days of approving a refund or cancellation. Refunds are money, never store credit, and Syfted charges no restocking fees.

An order placed before November 23, 2026 keeps the protection the Terms in force when you ordered gave it, including for a parcel lost or damaged in transit.

Pierced earrings, underwear and swimwear bottoms can be returned for fit or change of mind only if the brand’s own policy allows it; they are always covered if wrong or defective. Syfted may decline a return that shows wear, and may restrict returns or orders on an account with a pattern of false claims or abusive returns; that never affects a refund the law requires or your right to dispute a charge with your card issuer. This section is not a warranty, and nothing in it limits any right you have under the law.

International returns. Where your order shipped outside the United States, returning it means sending it back across a border, and the cost of return shipping is yours unless the item was defective, damaged, or not what you ordered. Import duties and taxes are collected at checkout rather than on delivery and are not refunded by Syfted; depending on your country you may be able to reclaim them from your own customs authority, and Syfted will provide the order documentation you need in order to try. A parcel refused at customs, or left unclaimed and returned, is treated as a return: Syfted refunds what you paid for the item, less any duties, carrier charges, storage, or return costs actually incurred. This paragraph does not apply where the item was defective, damaged, or not what you ordered, which Syfted refunds in full.

The 30-day hold on Syfted Points described in Section 24 is a term of the Points program and does not create, imply, or extend any return or refund right.

For full details, see our Return & Refund Policy.

8. User Content

Syfted allows you to submit content on the Platform, including product reviews and ratings (“User Content”). By submitting User Content, you grant Syfted a non-exclusive, worldwide, royalty-free, sublicensable, perpetual license to use, display, reproduce, modify, and distribute that content in connection with operating and promoting the Platform.

Saved collections are an exception to that licence. The names you give your saved collections, and which products you file in them, are private to your account: they are not displayed publicly, are not shown to other shoppers or to brands, and are not licensed to Syfted for display or promotion. We use them only to show you your own saved items. Deleting a collection deletes its name; deleting your account deletes your collections.

Reviews and ratings may only be submitted by users who have completed a paid order on Syfted that includes the product being reviewed. This verified-purchase requirement exists to ensure that reviews reflect genuine purchase experiences. Syfted verifies purchase status automatically at the time of submission; reviews submitted before a payment is confirmed will not be accepted.

You represent and warrant that your User Content is accurate, is your own original work or that you have the right to submit it, and does not violate any third-party rights or applicable law. You are solely responsible for your User Content.

Syfted does not endorse any User Content and makes no representations about its accuracy, completeness, or reliability. Reviews reflect the opinions of individual users, not the views of Syfted. Syfted reserves the right — but has no obligation — to review, edit, or remove any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

If you are a California resident under the age of 18 and have a registered Syfted account, you may request removal of User Content you have publicly posted by contacting us at support@shopsyfted.com. We will use commercially reasonable efforts to remove the content from public view, though we cannot guarantee complete removal from all third-party caches or services (Cal. Bus. & Prof. Code §22581).

9. Communications

By creating an account on Syfted, you consent to receiving electronic communications from us. These include:

• Transactional emails — order confirmations showing your Syfted order number and each brand’s own order number, which brand is shipping which part of your order, and what happens next, shipment tracking notifications (sent when a brand adds a tracking number to your order), shipping updates, shipping delay notices (sent if an item has not shipped by the date it was due, offering you the choice to wait or cancel), Syfted Guarantee notices (the date a late item will be refunded, a brand’s new ship date with the choice to keep the item or take a refund, updates on a cancellation you asked for, and a prepaid return label a brand sends for an item that arrived after its refund), cancellation and refund notices, fulfillment status notices (including notices if an issue arises routing your order to a brand), and other account-related notices. These cannot be opted out of.
• Emails from our payment and commerce providers — depending on how you pay, your payment receipt may be sent to you by the commerce platform that processes the transaction on Syfted’s behalf, rather than by Syfted directly. You may therefore receive a receipt from that provider in addition to the order emails described above. These are transactional and cannot be opted out of.
• Activity-based emails — abandoned cart reminders, browse activity reminders, drop alerts for brands you follow, new product notifications when a brand you follow adds products to their Syfted storefront, and price-drop alerts when a product you have liked or saved drops in price by 5% or more. To support cart abandonment reminders, Syfted stores your cart contents on our servers when you are signed in.
• Drop reminders you request — when you tap “Notify Me” on an upcoming drop and choose email, we send you at most two emails for that drop: one approximately one hour before it goes live, and one when it goes live. You choose the channel at the moment you subscribe, and we record when you did. You can cancel by tapping the button again, and unsubscribing from marketing emails stops these as well.
• Back-in-stock alerts you request — when you tap “Notify me when it’s back” on a sold-out product, we tell you once when it is back in stock: in your Syfted notifications, by push notification if you use the app and have allowed them, and by email unless you have unsubscribed from marketing emails. The request then ends. You can cancel it before then by tapping the button again.
• Post-purchase emails — follow-up messages after a completed order, including suggestions to follow the brands you purchased from and product recommendations based on your activity on Syfted.
• Re-engagement emails — periodic emails if you have not visited the Platform in some time, showing products recommended for you, or popular products when we have too little to go on.
• Welcome emails — two emails sent when you first create an account, introducing the Platform with products recommended for you.
• Product suggestions in marketing emails — the marketing emails above may include products recommended for you, chosen from your activity on Syfted (such as purchases, likes, follows and views) and the style preferences you set, or popular products when we have too little to go on. Unsubscribing from marketing emails stops them.
• Brand account emails — if you register as a brand, you will receive emails related to your brand account. Application received, approval and rejection notices and new order notifications, late-shipment notices if an order passes your processing time without shipping, Syfted Guarantee notices (reminders before a buyer is refunded, a buyer’s cancellation or request to cancel, a refund, and an order that shipped after it was refunded), and notices when a new product is waiting for a ship time before it is listed, are transactional and cannot be opted out of. A weekly digest summarizing your sales activity is also sent; the weekly digest is not transactional and may be stopped by contacting us at support@shopsyfted.com.
• Brand Agreement receipt — if you register as a brand, we email you a confirmation when you accept the Brand & Seller Agreement, recording the account that accepted it, which version and when, and linking the full agreement. This is a record of your acceptance and cannot be opted out of.
• Brand go-live confirmation — if you register as a brand, we email you when your storefront first goes live on Syfted, recording the consignment terms and the catalog listing consent you accepted and when, and linking the full agreement. This is a record of your acceptance and cannot be opted out of.
• Brand billing emails — if you register as a brand, you will receive notices about your seller subscription: a reminder 14 days before your free trial ends, a reminder 3 days before it ends, a notice when your trial ends, and a grace period begins, a notice if your storefront is hidden for non-payment, a notice when Drop Friendly billing pauses your subscription because nothing has been live, and a notice when it resumes and a new period is charged. These are transactional and cannot be opted out of while you have an active brand account.
• Drop suggestions — if you register as a brand and agree to drop suggestions, we email you when Syfted finds an upcoming drop on your public website or Instagram, so you can confirm it before it is listed, and remind you once if you have not answered. You can turn them off on your Drops page.

You may opt out of all non-transactional emails at any time by clicking the unsubscribe link in any such email, by using the one-click unsubscribe your email provider may show for Syfted emails, by turning off Marketing emails under Profile on the website or in the app, or by contacting us at support@shopsyfted.com. Opting out of marketing emails does not affect transactional emails related to purchases you have made.

You may manage push notification preferences through your device settings at any time.

SMS notifications. If you tick the SMS consent box when you create your account, edit your profile or, for a brand owner, update the contact details in your Brand Portal account, and only then, we may text the phone number you provide about your account — for a brand account, this means your application outcome and new orders to fulfil. These are operational messages, not marketing; we send no promotional texts of any kind. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Declining SMS does not affect your account, and every notice we send by text is also sent by email. You may also opt out at any time by contacting us at support@shopsyfted.com.

10. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use automated tools (bots, scrapers, crawlers) to access, collect, or interact with the Platform without our prior written consent
• Use automated or bulk purchasing tools to acquire inventory for commercial resale purposes
• Attempt to gain unauthorized access to any part of the Platform, including other user accounts or Syfted’s systems
• Interfere with or disrupt the operation of the Platform or the servers and networks connected to it
• Post, transmit, or submit any User Content that is harmful, threatening, defamatory, obscene, infringing, or otherwise objectionable
• Submit false, misleading, or fraudulent reviews or ratings
• Harass, threaten, or intimidate any brand, other user, or Syfted employee through any feature of the Platform
• Engage in fraudulent activity, including submitting false payment disputes or chargebacks without legitimate basis
• Circumvent or manipulate any feature of the Platform, including pricing or promotions

Violation of these rules may result in account suspension or termination, order cancellation, and, where applicable, legal action.

11. Intellectual Property and DMCA

To send a takedown notice or a counter-notification, use shopsyfted.com/dmca, which carries the current designated-agent contact and the full notice requirements.

The Syfted name, logo, wordmark, and all content on the Platform — including but not limited to text, images, graphics, software, and design — are owned by or licensed to Lucas Ferry Enterprises LLC and are protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any Syfted content without our prior written permission. Nothing in these Terms grants you any license to use our intellectual property.

Product images, descriptions, and brand assets displayed on the Platform are provided by the respective brands. Syfted displays this content in reliance on representations from brands that they have the necessary rights and authorizations to do so. Syfted does not independently verify the ownership or licensing of brand-submitted content and is not responsible for any infringement arising from content submitted by brands.

Syfted respects intellectual property rights and complies with the Digital Millennium Copyright Act (“DMCA”). It is Syfted’s policy to terminate the accounts of users and brands who are repeat infringers of intellectual property rights. Syfted receives DMCA takedown notices at the address below. If you believe that content on the Platform infringes your copyright, please send a written DMCA notice containing the following to support@shopsyfted.com: (1) identification of the copyrighted work claimed to be infringed; (2) identification of the allegedly infringing material and its location on the Platform; (3) your contact information including name, address, phone, and email; (4) a statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law; (5) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf; and (6) your physical or electronic signature. We will respond to valid DMCA notices in accordance with applicable law. Knowingly submitting a false DMCA claim may expose you to liability under 17 U.S.C. § 512(f).

Counter-Notification: If you believe that content you submitted was removed or disabled as a result of mistake or misidentification, you may send a written counter-notification to support@shopsyfted.com containing: (1) your physical or electronic signature; (2) identification of the content that was removed and where it appeared on the Platform before removal; (3) a statement under penalty of perjury that you have a good faith belief the content was removed due to mistake or misidentification; (4) your name, address, and phone number; and (5) a statement that you consent to jurisdiction in the federal district court for the judicial district in which your address is located (or the Central District of California, if outside the United States), and that you will accept service of process from the party who submitted the original DMCA notice. Upon receipt of a valid counter-notification, we will forward it to the original complainant and may restore the content within 10–14 business days unless the complainant notifies us that they have initiated a court action to restrain the allegedly infringing activity.

12. Third-Party Services and Links

The Platform may contain links to third-party websites or reference third-party services (including but not limited to Shopify, which processes buyer payments; Stripe, which Syfted uses only to pay brands and to bill brand subscriptions and which processes no buyer payments; and brand websites). These third-party services have their own terms of service and privacy policies, which govern your use of those services. Syfted does not control, endorse, or assume responsibility for any third-party content, services, or practices.

Your use of Shopify’s checkout is subject to Shopify’s own terms of service. Syfted is not liable for any issues arising from your interaction with third-party services, including payment failures, data breaches, or service outages outside of our control.

If a security incident affects your personal information within Syfted’s own systems, rather than a third party’s, our Privacy Policy describes when and how we will notify you.

13. Disclaimers

THE PLATFORM ITSELF — THE WEBSITE, THE APP, AND THE SERVICES WE PROVIDE THROUGH THEM — IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Syfted does not warrant that the Platform will be uninterrupted, error-free, or secure at all times. Brands supply product descriptions, sizing information, images and prices, but because Syfted is the seller, Syfted answers to you for the description of what you buy: an item materially different from its listing is covered by Section 7, and an obviously wrong price or description by Section 5. Syfted does not warrant the accuracy of other content on the Platform, such as recommendations and editorial or user content.

This section does not disclaim anything about the products themselves. Syfted sells to you as the seller of record (Section 4). Nothing in these Terms disclaims any warranty on the goods you buy, including the implied warranty of merchantability, or excludes or limits any right or remedy that applicable law does not allow a seller to exclude or limit. If you receive an item that is defective, counterfeit, materially different from its description, or unsafe, Section 7 and our Returns policy apply, and you never have to pursue the brand for it.

Any written warranty or guarantee a brand gives with its product is the brand’s; Syfted will help you use it, and it is in addition to your rights in Section 7.

Responsibility for product quality, safety, labeling and regulatory compliance is allocated between Syfted and each brand in the Brand Agreement. That allocation is between those two businesses and does not reduce your rights as a buyer.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUCAS FERRY ENTERPRISES LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, ANY PRODUCTS PURCHASED THROUGH THE PLATFORM, ANY BRAND’S CONDUCT OR PRODUCTS, OR ANY THIRD-PARTY SERVICES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL — WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF SYFTED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL SYFTED’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID FOR THE TRANSACTION(S) GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, gross negligence, violation of law, or death or personal injury — however caused, and including a claim in strict product liability against Syfted as the seller of the item. This section never limits a refund or replacement you are owed under Section 7.

New Jersey residents. If you live in New Jersey, Sections 13, 14 and 16 apply to you only to the extent New Jersey law permits; in particular, they do not limit any right you have under the New Jersey Products Liability Act (N.J.S.A. 2A:58C-1 et seq.), Punitive Damages Act (N.J.S.A. 2A:15-5.9 et seq.), Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.) or Truth-in-Consumer Contract, Warranty and Notice Act (N.J.S.A. 56:12-14 et seq.).

If any part of this section is held unenforceable, the rest of it still applies, and the unenforceable part is limited only as far as needed.

15. Dispute Resolution and Governing Law

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules, except that this Section 15 is governed by the Federal Arbitration Act (“FAA”).

What This Section Covers

This section covers any dispute between you and Syfted arising out of or relating to your use of the Platform, your account, or a purchase made through the Platform, including how it is paid for, shipped, returned or refunded (a “Dispute”).

Informal Resolution

Before starting arbitration or a court case, the party with the Dispute must send the other a written notice describing it: you to support@shopsyfted.com or to Lucas Ferry Enterprises LLC, 2618 San Miguel Drive #100, Newport Beach, CA 92660; Syfted to the email address on your account. The notice must include your name, your account email, any order number, what happened and what you are asking for. We will each try in good faith to resolve it within 45 days, including by a call or video meeting with you personally if either of us asks. Any limitation period is paused from the day the notice is received until those 45 days end. This step does not affect your right to dispute a charge with your card issuer.

Binding Arbitration

If a Dispute is not resolved within those 45 days, it will be decided by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, in each case as in effect when the demand is filed, except that a later change to those rules that is materially adverse to you does not apply. You and Syfted are each giving up the right to go to court and have a judge or jury decide a Dispute, and the right to bring or take part in a class, collective or representative action or a class arbitration, except as this section allows. The arbitrator may award any individual relief a court could award and must follow these Terms.

Any hearing will be held in the county where you live or by video, as you choose, or decided on documents alone if your claim is $25,000 or less and you prefer that. Syfted will pay all AAA filing, administration and arbitrator fees beyond the filing fee the AAA’s Consumer Arbitration Rules require you to pay, and will pay its fees within 30 days of the AAA’s invoice. Each party pays its own lawyers unless the law or the AAA rules allow the arbitrator to award fees. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.

Small Claims and Public Injunctive Relief

Either of us may instead bring an individual claim in small claims court, if it qualifies: Syfted in the county where you live, and you in that county or in Orange County, California. Nothing in this section prevents either of us from seeking public injunctive relief in court to the extent the law requires; such a claim will be paused until the arbitration of any individual claims is finished.

Delegation

The arbitrator decides questions about the scope, interpretation and enforceability of this section, except that a court decides whether the class, collective and representative action waiver is enforceable. Whether the Mass Arbitration Supplementary Rules apply is decided under those rules.

Mass Arbitration

If 25 or more similar Disputes are filed against Syfted by or with the help of the same law firm or coordinated group, the AAA’s Mass Arbitration Supplementary Rules apply, and you and Syfted will cooperate in good faith with the AAA’s procedures for administering those Disputes efficiently. Any limitation period for those Disputes stays paused while they are administered.

If the Waiver Cannot Be Enforced

If a court decides that the class, collective or representative action waiver cannot be enforced for a particular claim or request for relief, that claim or request will be decided in court, not in arbitration, after any individual claims have been arbitrated, and the rest of this section still applies.

Arbitration Opt-Out

You may opt out of arbitration within 30 days after you first accept these Terms or, if you accepted an earlier version, within 30 days after you accept this version, by emailing support@shopsyfted.com with the subject “Arbitration Opt-Out” and your full name and account email, or by writing to us at the address above. If you opt out, Disputes will be decided in court. You may sue Syfted in a court where you live, in the state courts of Orange County, California, or in the United States District Court for the Central District of California, and Syfted consents to those courts’ jurisdiction; Syfted will sue you only in the courts of the county where you live.

Changes to This Section

If Syfted changes this section after you accept it, the change will not apply to any Dispute either of us has already notified the other of, and you may reject the change by telling us within 30 days of accepting the updated Terms.

16. Indemnification

You agree to indemnify and defend Lucas Ferry Enterprises LLC and its officers, directors, employees and agents against claims brought by a third party (not by you), and the resulting losses and reasonable legal costs, to the extent they arise from: (a) your breach of these Terms; (b) your violation of any law or of someone else’s rights, including intellectual property rights; (c) User Content you submit; or (d) your fraud or willful misconduct. This does not apply to anything caused by Syfted’s own acts or omissions, and it never requires you to pay Syfted’s legal costs in a dispute between you and Syfted. Syfted will tell you promptly about any claim, and you may take part in the defence with a lawyer of your choice at your own cost.

17. Force Majeure

Syfted shall not be liable for any delay or failure to perform its obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government action, internet outages, third-party service failures, or any other event outside of Syfted’s reasonable control.

18. Changes to These Terms

Syfted may update these Terms. When a change is material — for example, a change to how disputes are resolved, to your refund rights, or to what you pay — we will update the “Last updated” date, tell you the Terms have changed on the website or in the app when you next check out, and ask you to accept the updated Terms before that purchase; we may also tell you by email. Until you accept, the Terms you last accepted continue to apply to you, though you will not be able to place a new order until you do. A change never applies to a Dispute (Section 15) either of us notified the other of before the change took effect. Changes that are not material take effect when posted. We keep a record of which version you accepted and when.

We encourage you to review these Terms periodically. If you do not agree to updated Terms, you may stop using the Platform and close your account.

19. Termination

You may close your account at any time from your profile settings or by contacting us. Syfted may close or suspend your account immediately if we reasonably believe you have committed fraud, abused the Platform or other users, broken these Terms in a serious way, or where the law requires it; otherwise Syfted will give you 30 days’ notice by email before closing your account. Either way, Syfted will tell you why unless the law prevents it, and you can ask us to review the decision at support@shopsyfted.com.

Closing an account does not cancel a sale: anything you have already paid for is either shipped to you or cancelled and refunded within 7 days, and any refund you are owed is still paid. Syfted Points are handled as Section 24 describes, and your personal information as our Privacy Policy describes.

Sections 5, 6 and 7 (as to orders already placed), 8, 10, 11, 13, 14, 15, 16, 17, 19, 20, 21, 23 and 24 survive any termination or expiration.

20. Miscellaneous

These Terms, together with our Privacy Policy, Return & Refund Policy and Shipping Policy, constitute the entire agreement between you and Syfted regarding your use of the Platform as a buyer and supersede all prior agreements on the same subject matter. Brands that sell through the Platform are additionally governed by the Brand & Seller Agreement, which controls in the event of any conflict between that agreement and these Terms on brand-specific matters.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Syfted’s failure to enforce any right or provision shall not constitute a waiver of that right or provision. These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Syfted.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Syfted may assign these Terms without restriction.

Our Privacy Policy explains the privacy rights Syfted gives every user, including California residents.

Notices to you are sent to the email address on your account. Notices to Syfted go to support@shopsyfted.com or to Lucas Ferry Enterprises LLC, 2618 San Miguel Drive #100, Newport Beach, CA 92660.

21. Apple App Store

If you download or access the Syfted mobile application through the Apple App Store, the following additional terms apply:

• These Terms are an agreement solely between you and Lucas Ferry Enterprises LLC, not with Apple Inc. (“Apple”). Apple is not responsible for the Syfted app or its content.
• The license granted to you under these Terms is limited to a non-transferable right to use the Syfted app on any Apple-branded device that you own or control, as permitted by the App Store Terms of Service.
• Apple has no obligation whatsoever to provide any maintenance or support services for the Syfted app. Any support questions should be directed to us at support@shopsyfted.com.
• In the event of any failure of the Syfted app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the app.
• Apple is not responsible for addressing any claims by you or any third party relating to the Syfted app, including product liability claims, consumer protection claims, or intellectual property infringement claims.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• You represent and warrant that you are not located in a country subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

22. Accessibility

Syfted is committed to making the Platform accessible to users with disabilities. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a target standard for the web application. If you encounter accessibility barriers on the Platform or need an accommodation to use any feature, please contact us at support@shopsyfted.com and we will work with you to provide appropriate assistance. This is an ongoing effort and we continue to make improvements over time.

23. Export Compliance and Sanctions

The Platform is operated from the United States and is available only in the countries Syfted offers at checkout. By using the Platform, you represent and warrant that: (a) you are not located in, and are not a resident or national of, any country subject to a U.S. government embargo or comprehensive sanctions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); (b) you are not identified on any U.S. government restricted-party list, including the Office of Foreign Assets Control (“OFAC”) Specially Designated Nationals and Blocked Persons List; and (c) you will not use the Platform in any manner that would violate applicable U.S. export control or sanctions laws. Syfted reserves the right to restrict access to the Platform from any jurisdiction, at any time, without notice.

24. Syfted Points

Syfted Points is currently unavailable. Points cannot be earned or redeemed at this time, and no points balance is shown anywhere in the app or on this site. The terms below describe how the programme works and will apply again if and when we make it available. Nothing in this section obliges Syfted to operate a rewards programme, and we will tell you before any points you already hold are affected.

Syfted Points is an optional rewards program available to registered account holders. Participation is free and requires no action to enroll.

Earning

You earn 1 point for every $1 of the product subtotal on a completed order, rounded down to the nearest whole point. Points are not earned on shipping, on taxes, or on any portion of an order paid for with points. Syfted may also issue promotional or goodwill points at its discretion.

30-day hold before points can be used

Points earned on a purchase become redeemable 30 days after the order date. Until then they appear in your account as pending. This hold is a term of the Points program, adopted to protect the program from abuse. It is not a return window and does not create, imply, or extend any return or refund right — returns remain governed by Section 7.

Membership tiers

The Points program has four tiers. Your tier is determined by the total number of points you have earned over the life of your account (your “lifetime earned points”), not by your current balance — spending points never reduces your tier. Because points are earned at one point per $1 of product subtotal, the thresholds below also correspond to lifetime product spend.

Your tier is applied at the moment you redeem, to your whole balance. Points earned at a lower tier are redeemed at your current tier’s value; we do not track a separate value per point. Tiers do not expire or decay with time. Your lifetime earned points can decrease only where points are reversed because an order was refunded or cancelled, as described below, which may return you to a lower tier.

Redeeming

Points are redeemed for money off an order at your tier’s value, shown in the table above and in your account. A redemption must be worth at least $2.00 — that is 200 points at Bronze, and fewer at higher tiers, because the minimum is a dollar amount rather than a fixed number of points. There is also a maximum amount that may be applied to any single order. That maximum is a dollar amount, is the same at every tier, varies by order, and is shown to you at checkout before you pay; on some orders it may be zero. A higher tier therefore does not increase how much you can take off one order — it means fewer of your points are consumed to reach that amount. Points have no cash value, cannot be exchanged for cash, cannot be transferred or sold, do not constitute property, and are not a stored value or gift card instrument.

Expiration and inactivity

Points expire 18 months after your last account activity. For this purpose, activity means a completed purchase or a redemption of points. Browsing, signing in, and other engagement do not extend the expiration date. Points are forfeited without compensation if your account is closed by you or terminated by Syfted under Section 19.

Refunds and cancellations

If an order is refunded or charged back, the points earned on that order are reversed. Points you already redeemed on a separate order are not reclaimed — you keep the discount you received. If a checkout that included a points redemption is cancelled or fails, the points are returned to your balance.

Changes to the program

Syfted may modify the earn rate, redemption value, tier thresholds, the number of tiers, minimum balance, per-order maximum, hold period, or expiration rules, or discontinue the Points program entirely, at any time. Where a change materially reduces the value of points you have already earned, we will provide notice as described in Section 18 and a reasonable opportunity to redeem your existing balance. Syfted may suspend or cancel points, and may suspend participation in the program, where we reasonably believe there has been fraud, abuse, or a violation of these Terms.