Help & Support

How a Syfted order works

Syfted lists products from many independent brands and sells them to you on consignment. Your purchase contract is with Syfted, not with the brand — but each brand ships its own items directly to you.

That means an order containing items from three brands arrives as three separate parcels, often on different days and with different tracking numbers. Nothing has gone wrong. We email you a shipment plan after checkout showing which brand is sending what.

A problem with an order

If an item never ships, Syfted refunds it, including its shipping. If it arrives wrong or defective, Syfted makes it right — start with the brand for a quick exchange, or email us and we will refund you directly. If a parcel is lost, damaged or late in transit, the brand that shipped it handles the claim with the carrier; email us and we'll put you in touch and pass along your order and tracking details.

Returns and exchanges for fit and change of mind are handled directly with the brand, under the brand's own return policy. It is shown on the product page before you buy and, with how to start a return, on your order page. The full picture is in our Return & Refund Policy.

Shipping and delivery

Shipping is charged per brand and shown before you pay. Delivery estimates, carriers and destinations are covered in our Shipping Policy. If tracking has not moved in several days, email us: if the carrier never received your parcel, Syfted refunds it; if it is stuck in transit, we put you in touch with the brand that shipped it, which handles the carrier.

Deleting your account while you own a brand

You can delete your account at any time from Profile → Account → Delete Account on the app, or from your profile page on the web. Deletion is immediate and permanent.

If you own a brand that is still open, deletion is blocked until the brand is closed — an orphaned storefront would still hold a live connection to your Shopify or Square store. You can close it yourself: Brand Portal → Account → Close my brand, on the app or the web. You can close once every order you've received has a tracking number or is marked fulfilled. The screen lists everything closing does before you confirm, and once the brand is closed, deleting your account goes through. If closing tells you something has to be sorted out first (a payout under review, for example), email us and we will help.

Deleting your account with an order in progress

Deletion also waits while an item you paid for has not shipped yet, because we need to be able to email you about it — a delay, a cancellation or a refund. It goes through once every item has shipped or been cancelled, and in any case 90 days after the order. Email us if you need it handled sooner.

Selling on Syfted

Brand questions — applications, payouts, connecting a store — go to the same inbox. If you already sell with us, the Brand Portal covers orders, shipping and settlement, and the Brand Agreement is the contract.

Your data

What we collect and who we share it with is in our Privacy Policy, and the rules for using Syfted are in our Terms of Service. To stop marketing email without deleting your account, turn off the Marketing emails switch under Profile, or use the unsubscribe link in any marketing email.