Help & Support

How a Syfted order works

Syfted lists products from many independent brands and sells them to you on consignment. Your purchase contract is with Syfted, not with the brand — but each brand ships its own items directly to you.

That means an order containing items from three brands arrives as three separate parcels, often on different days and with different tracking numbers. Nothing has gone wrong. We email you a shipment plan after checkout showing which brand is sending what.

A problem with an order

If an item is defective, damaged, materially different from its description, or never arrives, Syfted refunds you directly — you do not need to chase the brand. Email us and we will handle it.

For sizing, change of mind, and everything else, the brand that stocked your item sets its own return window and conditions. The full picture is in our Return & Refund Policy.

Shipping and delivery

Shipping is charged per brand and shown before you pay. Delivery estimates, carriers and destinations are covered in our Shipping Policy. If tracking has not moved in several days, email us rather than the brand.

Syfted Points

Points are earned on completed orders and become spendable 30 days after the order date. They cannot be bought. If your spendable balance looks lower than you expect, it is usually because points from a recent order are still on hold, or because an abandoned checkout is still holding a reservation — that releases on its own.

Deleting your account while you own a brand

You can delete your account at any time from Profile → Edit Profile → Delete Account on the app, or from your profile page on the web. Deletion is immediate and permanent.

If you own a brand that is approved or awaiting approval, deletion is blocked — an orphaned storefront still holds a live connection to your Shopify or Square store. Email us and we will close or transfer the brand for you first, then your account deletes normally.

Deleting your account with an order in progress

Deletion is also blocked while you have a paid order that has not shipped — removing your account would remove the shipping address the brand is about to use. Wait until the order is fulfilled and try again, or email us if you need it handled sooner.

Selling on Syfted

Brand questions — applications, payouts, connecting a store — go to the same inbox. If you already sell with us, the Brand Portal covers orders, shipping and settlement, and the Brand Agreement is the contract.

Your data

What we collect and who we share it with is in our Privacy Policy, and the rules for using Syfted are in our Terms of Service. To stop marketing email without deleting your account, use email preferences.