Brand & Seller Agreement

This Brand & Seller Agreement (“Agreement”) is between Lucas Ferry Enterprises LLC (“Syfted,” “we,” “us,” or “our”) and the clothing brand or business entity (“Brand,” “you,” or “your”) that has applied for and been approved to list products on the Syfted marketplace (shopsyfted.com and the Syfted mobile application, collectively the “Platform”).

You accept this Agreement in the Syfted Brand Portal after your application is approved, by checking the box that accepts it. Until then, while Syfted reviews your application, only Section 2 and Syfted’s Privacy Policy apply to you and to the store information you share. If you accepted an earlier version of this Agreement when you applied, that acceptance continues, and Section 17 explains how changes reach you. This Agreement incorporates Syfted’s Terms of Service and Privacy Policy by reference. In the event of a conflict between this Agreement and the Terms of Service on a brand-specific matter, this Agreement controls.

1. How Sales Work: Consignment

You list your products on Syfted on consignment. You keep ownership of every item until a buyer purchases it; Syfted sells it to that buyer through Syfted’s own checkout. This means:

• You keep title to your inventory until it sells. Syfted never buys your stock, never takes physical possession of it, and never warehouses it. Your items stay with you, and you ship each order directly to the buyer.
• Syfted is the merchant of record and the seller to the buyer. The buyer’s purchase contract is with Syfted, Syfted’s payment account processes the charge, and Syfted is the buyer’s point of contact for the transaction itself. Title passes from you to the buyer at the moment of sale.
• Syfted collects the full amount the buyer pays, retains its commission and the payment processing fee (Section 5), and remits the balance to you as described in Section 6.
• Because Syfted is the retailer for these sales, Syfted calculates, collects, and remits any sales tax due on them. See Section 9.

Selling on consignment does not reduce your responsibility for your products. You remain solely responsible for product quality, authenticity, safety, accurate description, and regulatory compliance, and for the representations and warranties in Section 4 — including your own obligations under applicable consumer-protection and product-liability law. Syfted being the seller of record is how the sale reaches the buyer; it is not an assumption of responsibility for the product itself.

2. Application and Approval

Listing on Syfted requires submitting a brand application and receiving written approval from Syfted. Approval is granted at Syfted’s sole discretion. Syfted may reject any application or revoke approval at any time, with or without cause, by providing reasonable notice except where immediate removal is required due to legal, safety, or platform integrity concerns.

You represent that all information provided in your application — including business name, legal entity status, store ownership, and contact information — is accurate and complete. Providing false or misleading information in your application is grounds for immediate termination of this Agreement.

Who can sell on Syfted. Syfted lists brands that meet all of the following:

• Your brand is based in the US and ships from the US.
• You sell clothing, footwear or accessories under your own brand.
• Everything you list is authentic and yours to sell.
• You carry product liability insurance by the time you go live.

Syfted reviews every application. An automated check may decline an application that is plainly not a brand Syfted can list, such as a test or placeholder store or a store that does not sell clothing, footwear or accessories. It never approves one: a person at Syfted decides every application it does not decline. While Syfted reviews your application it reads your connected store’s name, domain, age, plan, product count and a few of its products. If you connected through Shopify, the decision is also shown in the Syfted app in your Shopify admin, and your Syfted sales channel stays pending until then. If your application is not approved, you can reply to the decision email or write to support@shopsyfted.com to ask us to look again.

3. Store Integration

Approved brands connect their existing Shopify or Square store to the Platform via API integration. A Shopify store connects from Shopify, by installing Syfted or from the Syfted app in your Shopify admin; a Square store connects from the Brand Portal. By connecting your store, you authorize Syfted to:

• Read your product catalog, descriptions, images, pricing, and inventory data to populate your Syfted storefront. Once the Syfted sales channel exists in your Shopify store, your Syfted storefront is populated from the products published to it, as described below.
• Copy that product information into a Shopify store operated by Syfted, which is how the Syfted storefront and checkout run, and keep it in sync with your store. Shopify holds that copy on Syfted’s behalf as a service provider. This applies only to product data — never to your customers, their contact details, or your order history. It happens only after you give separate, express permission for it in your Brand Portal, and it stops if you disconnect your store, or if your brand is unpublished.
• Reduce the stock count for an item on your connected platform when a buyer purchases it on Syfted, so your listings elsewhere stay accurate and you do not oversell. The adjustment carries a reference back to the Syfted order in your platform’s own adjustment history.
• Create the corresponding order in your connected store, priced at retail with Syfted’s deductions — commission and payment processing — as an order-level discount and no sales tax. On Shopify this order carries the buyer’s name, shipping address and email — the minimum needed to ship it and to contact them about a fulfilment problem — so you can fulfil from your normal workflow. ⚠️ Shopify creates a customer record in your store from that email address even though Syfted does not request permission to manage your customers; that record is marked as not accepting marketing. Once the Syfted sales channel exists in your Shopify store, each order Syfted creates there is attributed to the Syfted sales channel whenever Shopify accepts that attribution. On Square, Syfted also records the sale as a paid order — immediately closed with a payment recorded using Square’s own mechanism for a payment the seller received outside Square, since an order sits invisible in your Dashboard until it is paid — but it carries no buyer information, and you continue to fulfil from the Syfted Brand Portal. You can turn order creation off at any time in Brand Portal → Integrations.
• Read the fulfilments you create against those orders, so Syfted can pass your tracking number and carrier on to the buyer. Syfted reads fulfilments only for orders it created for you.
• Read your store’s shipping zones and rates, so buyers are charged what you actually charge rather than a rate retyped by hand.
• Read the order processing time in your store’s shipping settings, and offer it to you as a starting point for your default ship time; nothing is set until you save it.
• Receive webhooks or poll your store for inventory and pricing updates to keep the Syfted listing accurate.
• Create the Syfted sales channel connection in your Shopify store once your brand is approved and your store is connected through the Syfted app in your Shopify admin, and remove it when you disconnect. Before approval there is no Syfted channel in your store. Once the channel exists, Syfted lists the products published to the Syfted sales channel in your Shopify admin (Shopify may publish your existing products there when the channel is created; unpublish any you do not want listed). That choice is separate from the permission described above to copy your listings into the Shopify store operated by Syfted, which you give in your Brand Portal and can withdraw at any time.
• Post a short setup status in your Shopify admin when you connect through the Syfted app there, such as that your application is under review or that setup is complete, so you can see where things stand without leaving Shopify. This is a note Shopify shows about the Syfted app; it changes nothing in your store.
• Post short publishing notes on your products. Syfted may post a short publishing note in your Shopify admin on a product published to the Syfted sales channel: that Syfted accepted it, or what to fix before Syfted can list it, such as a price below Syfted’s minimum. This is a note Shopify shows with the product; Syfted never changes the product itself.

Limits on API access. Syfted will not use your API credentials for any purpose beyond those listed above. Specifically, Syfted will not: access your store’s existing customer records, purchase history, or contact lists; read, alter, or cancel any order other than one Syfted created for you; read your financial reports, payout information, or analytics; modify your product listings or prices; or share your API credentials with any third party. The only changes Syfted makes to your store are those described above — reducing the stock count of an item sold on Syfted, creating that sale as an order, and, on Shopify, creating and removing the Syfted sales channel connection — and Syfted never changes inventory for any other reason.

What that order contains, and what it creates. An order Syfted writes into your Shopify store carries the buyer’s name, shipping address, and email address, because you cannot ship a parcel or resolve a fulfilment problem without them. It carries no payment card data of any kind. Shopify will create a customer record in your store from that email address, marked as not accepting marketing; that record is created by Shopify rather than by Syfted, Syfted does not hold permission to manage your customers, and the record can outlive the order. You are the controller of that data once it is in your store, and Section 19 limits what you may do with it: fulfilment and order support only, never marketing. Turning order creation off in Brand Portal → Integrations stops this entirely, and your stock is still adjusted either way.

What the Square order contains, and what it creates. An order Syfted writes into your Square account carries no buyer information at all — no name, address, or email — because you continue to fulfil a Square-connected sale from the Syfted Brand Portal rather than from Square. Syfted records it as paid using source_id: "EXTERNAL", Square’s own documented mechanism for a payment the seller received outside Square: no card is charged, no money moves through Square, and the sale will appear in your Square sales reports as revenue Square did not itself process. Turning order creation off in Brand Portal → Integrations stops this entirely, and your stock is still adjusted either way.

Your API credentials are accessible only to the Syfted systems that perform integration operations on your behalf, and you may revoke access at any time from your connected platform’s own admin dashboard.

You are responsible for ensuring that your connected store account has the permissions necessary to enable this integration and that your store data is accurate. Syfted is not responsible for errors in product listings that result from inaccurate data in your connected store. You may disconnect your store at any time through the Brand Portal — doing so will suspend your Syfted listings and permanently delete your stored API credentials from our systems. If you connected through the Syfted app in your Shopify admin, you can also disconnect there, with the same effect, and Syfted removes the Syfted sales channel connection from your store when you disconnect either way.

If disconnecting leaves you with no connected store and no products of your own, your brand also comes off Syfted: your brand page and your products stop being visible to buyers and cannot be bought. Nothing is deleted, and orders already placed are not affected. Reconnect your store and choose to go live again in the Brand Portal, and your products return as soon as your store sends them. You may also take your brand off Syfted at any time from the Brand Portal without disconnecting anything, and put it back the same way.

4. Product Listings and Content

All product content that appears on Syfted — including titles, descriptions, images, pricing, sizing, and other details — is sourced from your connected store or submitted by you. You represent and warrant that:

• All product listings are accurate, complete, and not misleading.
• You own or have a valid license to all product images, descriptions, branding, and other content you submit, and have the right to authorize Syfted to use that content as this Agreement describes, including in Syfted’s own marketing and advertising under Section 12, as a retailer of your products. For every image, that includes the rights of any person who appears in it and of the photographer who took it. If an image may be used to sell your products but not in a retailer’s marketing or advertising (for example, a model release limited to your own website), you will tell Syfted which images are restricted, and Syfted will not use them outside your listings.
• Your products comply with all applicable federal, state, and local laws and regulations, including consumer product safety standards enforced by the Consumer Product Safety Commission (CPSC), textile and fiber labeling requirements, and any applicable import or customs regulations.
• Your products do not infringe any third-party intellectual property rights, including trademarks, copyrights, or patents.
• You will not list counterfeit, recalled or unsafe products, or any product Syfted’s Prohibited Items Policy prohibits (“prohibited products”). That Policy is part of this Agreement, and a change to it follows Section 17 unless the law requires it sooner.
• Customs and export. The shipping and customs information recorded against your products — in particular weight, and where you supply them the HS tariff code and country of origin — is accurate. Your products may lawfully be exported from the country you ship from and are not prohibited or restricted for import into the destinations you make them available to. You will not ship, in a parcel travelling on a label Syfted provides, any item that is prohibited, restricted, or subject to a licence, permit, or export control that you do not hold.

Images you upload directly through the Brand Portal — logos, banners, product photos, and size charts — are stored on Syfted’s hosting infrastructure and served from Syfted’s domain. You continue to own them, on the licence terms described below. Deleting an image removes it from your storefront, but copies may persist briefly in caches and content delivery networks before expiring.

How your listings reach buyers. To provide a secure, single checkout across multiple brands, Syfted reproduces your product listings — titles, descriptions, images, prices, sizes, colours, and stock levels — within Syfted’s own commerce infrastructure, which is operated for Syfted by a third-party commerce platform (currently Shopify) under Syfted’s own account. Those copies are kept in sync with your connected store automatically. This is done solely to list and sell your products on Syfted; your content is not licensed, sold, or made available to that platform for its own purposes, and nothing in your own store is altered except the stock adjustment described in Section 6.

Because this involves copying your content into a system Syfted operates rather than only displaying it on Syfted’s website, we ask for your permission for it separately and explicitly during onboarding, rather than treating it as covered by this Agreement generally. You may withdraw that permission at any time by disconnecting your store through the Brand Portal, and the corresponding copies will be removed from sale. The same follows if your brand is unpublished for any other reason. Once the Syfted sales channel exists in your Shopify store, you can also take any product off Syfted at any time by unpublishing it from the Syfted sales channel in your Shopify admin; its copy is then removed from sale.

Syfted reserves the right to remove any listing that violates this Agreement or applicable law, without notice.

A store that is not open yet. While your connected Shopify store’s own storefront is behind its password page, Syfted holds products that are new to Syfted instead of listing them, and lists them once your storefront opens, so nothing goes on sale on Syfted before it does on your own store. You can list them sooner from your Products page. To know this, Syfted checks your storefront’s home page, as described at shopsyfted.com/bot.

4A. Badges

Syfted may show badges on your brand page, such as “Verified brand”, “Ships on time” and “Online since” a year. Syfted awards and removes them automatically from its own records, against criteria Syfted publishes at shopsyfted.com/brand-badges, and checks them daily. Syfted may change the criteria, add or retire badges, or stop showing them. A badge is not an endorsement, a certification or a guarantee by Syfted, and you may not use a Syfted badge, or say that you hold one, outside Syfted without Syfted’s written permission. If you think a badge was removed in error, contact Syfted and we will review it.

4B. Drop Suggestions

Syfted may read your brand’s public website, and the public posts of your brand’s Instagram account through Meta’s official API, to find upcoming drops: a release, restock or collaboration with a date. It uses automated tools to do this, including an AI model made by Anthropic. When it finds one, it asks you in your Brand Portal and by email, and nothing is listed until you add it. You can edit the details before you add it, or tell Syfted it is not a drop. A suggestion can be wrong, so check it before you add it. A drop you add is your listing, and Section 4 applies to it.

Syfted may keep a copy of a post’s photo with a suggestion, so you can see it and choose it. Syfted shows that copy nowhere else unless you pick it for the drop, and deletes it 30 days after the suggestion is answered or expires if you did not. Syfted only reads: it never posts, comments, likes, follows or sends a message on any of your accounts. You can turn drop suggestions off at any time with “Suggest my drops” on your Drops page. Syfted then stops reading for them and withdraws any suggestion still waiting.

5. Commission, Subscription, and Fees

Selling on Syfted has three costs: a flat commission on each sale, a payment processing fee on each sale, and a monthly subscription fee. “Commission,” as used throughout this Agreement, means the percentage of an item’s product subtotal that Syfted retains as its consignment commission out of what the buyer paid, before remitting the balance to you under Section 6.

Commission

Syfted’s commission is a flat 10% of the product subtotal of each completed sale, regardless of how many brands are in the buyer’s cart. It is calculated on the product sale price only, excluding applicable taxes and excluding shipping. The amount you receive, net of commission, is settled to you on the weekly schedule described in Section 6.

Shipping is not commissioned. Buyers are charged the sum of every rate in their cart, and Syfted takes no margin on yours. Syfted does not subsidize or consolidate shipping across brands. Payment processing (below) is charged on your shipping rate as well as on your products, because the payment processor charges Syfted on the whole amount the buyer paid.

Payment processing

Each sale carries a payment processing fee of 2.9% + $0.30, charged on the total the buyer paid for your items — your product subtotal plus your shipping rate — and deducted from your settlement alongside commission. Where a buyer’s cart contains more than one brand, the fee is calculated separately on each brand’s own share, and the fixed component is charged once per brand.

This is a pass-through of what Syfted is charged to accept the buyer’s payment. Because Syfted is the merchant of record, the payment processor bills Syfted for processing the entire order, shipping included. It is a flat published rate rather than the exact per-transaction cost, which varies by card type and buyer country: you are charged the same predictable amount whichever card the buyer uses.

Orders shipping outside the United States carry a processing fee of 6.4% + $0.30 in place of the rate above, calculated on the same basis. Syfted does not offer international shipping at this time, so the paragraph below describes terms that do not currently apply to any order. It is kept so the terms are already settled if and when international shipping is offered, and this note will be removed at that point. International orders cost more to accept — cross-border card fees, the cost of calculating import duties at checkout, and currency conversion where the buyer is charged in their own currency. Commission, the subscription fee, and how and when you are paid are identical.

Shipping on international orders is not remitted to you, because Syfted pays for it. Where an order ships from your country to a buyer in another one, Syfted buys the shipping label, pays the carrier, and pays the import duties and taxes (Section 9). The shipping the buyer pays funds that label, so it is retained rather than passed through: your proceeds on such an order are your product subtotal less commission and less the processing fee, with no shipping line. What was spent on your label is shown on that order’s settlement in the Brand Portal, so the figure is never an unexplained gap. In exchange you carry no customs paperwork, no carrier account, and no duty liability — you print the label Syfted provides and hand over the parcel.

Domestic orders are unchanged. Where an order ships within your own country you continue to ship on your own account and receive your own shipping rate, exactly as before. The processing fee on an international order is calculated on your product subtotal alone, since no shipping is remitted to you.

Which rate applies is determined by the destination address on the order, and the rate that applied is itemised on that order’s settlement in the Brand Portal. You can stop selling internationally at any time in Brand Portal → Integrations, independently of the shipping zones on your own store.

The processing fee applies during your free trial. The trial waives Syfted’s own charges — commission and the subscription fee — but Syfted is billed for processing a trialing brand’s orders exactly as it is for anyone else’s, and cannot waive another company’s fee.

Where your rate comes from. If you connect a Shopify store and grant shipping access, Syfted reads the shipping zones and rates you already maintain there and charges buyers accordingly — including price-banded and weight-banded rates, so a rule such as free shipping above a given order value is honoured. The rate applied is the cheapest of your rates that matches the buyer’s destination and that brand’s portion of the cart, evaluated at checkout.

Where a synced rate is unavailable or none matches — including brands on Square, brands with no connected store, carrier-calculated rates, weight-banded rates where no product weight is recorded, and destinations outside your zones — the flat shipping rate you set in the Brand Portal is used instead. That flat rate remains your responsibility to keep accurate, and remains the only mechanism for brands without a connected Shopify store.

Rates are synced periodically rather than in real time, so a change made in Shopify may take some time to apply on Syfted. Syfted does not verify, adjust or guarantee your rates, and is not responsible for a shortfall between what a buyer was charged for shipping and what the carrier actually cost you.

Minimum listing price

Items listed on Syfted must be priced at $1.00 or more in US dollars, after conversion from your store’s currency where it differs, so that every sale is larger than its payment processing fee. An item priced below the minimum in your connected store, including any single size or colour, is not listed on Syfted until its price in your store meets the minimum. Syfted lists each item at your store’s price (converted to US dollars where needed) and does not set a separate Syfted price. Syfted may adjust this minimum on notice.

Subscription and free trial

Selling on Syfted requires an active seller subscription of $99.99 per month, billed monthly in advance through Stripe. New brands receive a 3-month free trial beginning on the date your brand application is approved. During the trial you pay no subscription fee and no commission — you receive your full product subtotal, and your full shipping rate on every domestic order, less only the payment processing fee described above, which applies during the trial because it is a third party’s charge rather than Syfted’s. Shipping on international orders is retained to pay for the label Syfted provides, as described above, during the trial as at any other time.

When the trial ends, a subscription payment fails, or a cancellation you have scheduled reaches the end of your paid period, you enter a 3-day grace period during which your storefront remains live and you will receive notice by email. If no active subscription is in place when the grace period ends, your storefront is hidden from buyers until you subscribe: your products stop appearing in the shop, search, and drops, and cannot be purchased. Nothing is deleted — your products, orders, followers, and settings are retained, and your storefront is restored automatically once payment clears. Orders placed before your storefront was hidden are still paid out to you in the normal way.

You may cancel at any time from the billing portal in the Brand Portal. Cancellation takes effect at the end of the period you have already paid for; the monthly fee is not prorated or refundable for a partial month. Cancelling does not hide your storefront immediately — once your paid period ends, the same grace period described above applies before your storefront is hidden.

Drop Friendly billing — months with nothing live

Syfted’s seller plan is Drop Friendly: if your storefront has nothing available to buy, you are not charged for that time. If 30 consecutive days pass in which your brand is not live, we automatically pause collection on your subscription and you will receive notice by email. No invoice is issued and no payment is taken while billing is paused. You do not need to request this and you do not need to cancel.

For this purpose your brand is live on any day on which your storefront is published and at least one of your products is published. A single day counts: if you are live at any point during the period, the period is chargeable in full.

When you publish again after a pause, your subscription resumes automatically and a new monthly period begins on that day, and is invoiced immediately at the rate above. Resuming is not prorated against the paused period. Liveness is evaluated by an automated daily process, so pausing and resuming may take up to 24 hours to take effect; during that interval your subscription continues under whichever state it was last in.

Drop Friendly affects the subscription fee only. Commission is unaffected: any sale that completes is commissioned at the rate stated above regardless of whether billing is paused. Pausing does not hide your storefront, does not cancel your subscription, and does not affect a free trial — during a trial you already pay nothing.

Buyer rewards are funded by Syfted

Syfted operates a buyer rewards program (Syfted Points). Where a buyer redeems points against an order, you are paid on the full pre-discount price of your items. The discount is funded entirely by Syfted out of its commission and never reduces your payout.

Changes to fees

Syfted reserves the right to modify commission rates or the subscription fee with 30 days’ written notice. Continued listing of products on the Platform after the effective date of a change constitutes acceptance of the new rate. If you do not agree to a change, you must remove your listings and notify Syfted before the effective date.

6. Payouts

Payouts are processed via Stripe Connect. You must connect a valid Stripe account through the Brand Portal to receive payouts. Syfted settles what it owes you weekly: amounts accrued from your sales are paid in a single transfer to your connected Stripe account, covering that period’s orders. Each settlement, and the orders it covers, is itemised in the Brand Portal. Amounts accrued too close to a settlement run to have cleared are carried into the following one. If your Stripe account is not yet active, amounts owed to you continue to accrue and are paid once it is — they are not forfeited. Net proceeds are 90% of your product subtotal, plus your own shipping rate on domestic orders, less the payment processing fee described in Section 5 and less any applicable refunds — or, while you are inside your free trial, your full product subtotal plus that same shipping, less that same processing fee. On an international order no shipping is remitted, because Syfted buys and pays for the label (Section 5). Every settlement in the Brand Portal itemises commission, shipping, processing and, where one was bought, the cost of your shipping label separately, so each figure can be checked against the orders it came from.

Syfted may withhold payouts or reverse previously transferred amounts in the following circumstances: (a) a buyer initiates a chargeback or payment dispute that you bear under Section 8; (b) Syfted determines in good faith that a payout was made in error; (c) you have an outstanding indemnification obligation under this Agreement; (d) we are required to do so by law or court order; (e) an order has been marked shipped but the carrier has not yet confirmed the parcel is in transit; or (f) an order you have not yet marked shipped with a tracking number — an order is paid only once it has one, and an order that is cancelled or refunded because it never shipped is never paid. You agree to repay any amount that Syfted determines was erroneously paid to you.

On (e), in full. What releases it is the carrier’s first scan — the moment the parcel physically enters the carrier’s network — not the creation of a shipping label and not the entry of a tracking number. It applies per order, never to your whole payout: every other order in that week’s settlement is paid on schedule. The amount waiting, the number of orders and the reason are shown in your Brand Portal under Payouts. Once the scan is recorded, the amount is released into the next weekly settlement. And if a scan is never recorded at all — a carrier that does not publish scan data, a tracking number that cannot be matched — the amount is released automatically after 14 days, with no action required from you. For an order placed on or after December 1, 2026, those 14 days never end before the order’s refund date under the Syfted Guarantee (Section 7), and an order the carrier has not scanned by then is refunded to the buyer instead of paid.

The 14-day release applies only to an order you have marked shipped with a tracking number; it never releases an order that has none. If you shipped an order without tracking, tell Syfted, with any proof of posting you have, and within 10 business days Syfted will release the payment or tell you why not.

Refunds under the Syfted Guarantee. While a refund request under the Syfted Guarantee is open on an order (Section 7), that order’s payment is held, and an order refunded under it is not paid. Where only part of your order is refunded, its payment is held until Syfted has adjusted it to the part that shipped. Syfted charges you no fee for a refund under the Guarantee; if you were already paid for an item it refunds, Syfted recovers that amount as below.

Recovering amounts you owe. If you owe Syfted an amount under this Agreement — for a refund, a chargeback, an indemnity, or a payment made in error — Syfted may set it off against any amount Syfted owes you, now or later; reverse a transfer to your connected Stripe account; or, where Stripe allows it, debit your connected Stripe account balance, which you authorize Syfted to do for amounts owed under this Agreement. Anything still unpaid is due within 15 days of Syfted’s invoice. These rights continue after this Agreement ends.

Whose money it is. Syfted sells in its own name and the price a buyer pays is Syfted’s. Your right is a contractual right to be paid the amounts this Section describes, on its conditions; Syfted does not hold funds in trust for you, and the conditions in this Section are conditions of payment. To the extent any amount a buyer pays is ever treated as owed to you, you appoint Syfted as your agent to receive it, and the buyer’s payment to Syfted satisfies the buyer’s obligation in full.

Your use of Stripe Connect is governed by Stripe’s Connected Account Agreement. Syfted is not responsible for delays, failures, or errors in Stripe payouts.

7. Order Fulfillment

You ship every order directly to the buyer on Syfted’s behalf, as described in Section 1 — Syfted never takes physical possession of your products.

When a buyer places an order on Syfted that includes your products, that order appears in your Syfted Brand Portal, where you can always manage and fulfil it. Where you have connected a store and granted inventory access, Syfted also reduces the stock count for the items sold, so your listings elsewhere stay accurate; the adjustment carries a reference back to the Syfted order in your platform’s own adjustment history.

Shopify: a Syfted sale is written into your store as an order so you can fulfil it from your normal workflow. Line items carry your retail price with Syfted’s deductions — commission and payment processing — applied as a single order discount, so the order total equals your payout, and no sales tax is added — Syfted collects and remits that. Syfted never modifies or cancels an order it did not create, and never touches orders you take through your own channels. You can turn order creation off at any time in Brand Portal → Integrations; your stock is adjusted either way, so you cannot oversell.

Square: a Syfted sale is also written into your account as a paid order. An unpaid order does not appear in the Square Dashboard or Point of Sale until it is paid for, so Syfted creates the order and immediately records a payment against it using Square’s own documented mechanism for a payment the seller received outside Square — not a real card charge, and no money moves through Square. Line items carry your retail price with Syfted’s deductions applied as a single order discount, and no sales tax is added. Your Square sales reports will include this order as revenue Square itself did not process — that is the accepted cost of making the sale visible in your account rather than leaving it open and invisible, and Syfted discloses it here rather than leaving you to notice it in your own books. This order’s line items are not linked to your actual Square catalog items — the same thing that keeps it from double-counting your stock — so it counts correctly toward your overall Square revenue but will not be attributed to the specific product in Square’s own per-item sales reports. The order carries no buyer name, address, or email, so unlike Shopify, you continue to fulfil a Square-connected sale from the Syfted Brand Portal. You can turn order creation off at any time in Brand Portal → Integrations; your stock is adjusted either way, so you cannot oversell.

When you mark a Syfted order shipped in your own Shopify, Syfted reads the tracking number and carrier from that fulfilment so it can email the buyer. Syfted reads fulfilments only for the orders it created for you.

Do not enclose your own priced invoice or packing slip. The buyer purchased from Syfted at the retail price and should not receive a document showing a different total. Syfted provides a buyer-appropriate packing slip in the Brand Portal for you to print and include.

You are solely responsible for:

• Fulfilling orders accurately and within the ship time you state in your Brand Portal. Your default processing time is the number of business days (Monday to Friday, other than US federal holidays), counted from an order becoming eligible for fulfillment, within which you hand the order to the carrier; if you state a range, the longer number is the one that binds you. You must state a default before your products go live on Syfted, and you may state a different time for a single product, or the date a pre-order ships. For each item, the time that binds you is the one shown with it when the buyer placed the order, which Syfted records with that item. Buyers are shown it with your products, so keep it accurate. Syfted may keep a new product unlisted until it has a ship time, or while its own listing states a time that disagrees with the one that applies, and tells you when it does. Where you have not stated one, you must fulfil within a commercially reasonable time (typically within 3 business days of the order becoming eligible for fulfillment). Either time applies unless Syfted agrees otherwise in writing.
• Shipping orders to the buyer’s confirmed shipping address using a reliable carrier with tracking.
• Providing tracking information through the Brand Portal so buyers can monitor delivery status.
• Telling Syfted straight away — by replying to the order email or writing to support@shopsyfted.com — if you cannot ship an order within its processing time, with the date you expect to ship it, so Syfted can give the buyer the notice the law requires of the seller. For an order placed before December 1, 2026, Syfted may cancel and refund an order that has not shipped 30 days after its ship-by date, and you are not paid for a cancelled order. For a later order, you report a delay in the Brand Portal instead, and the Syfted Guarantee below sets what happens. You may answer a buyer’s questions about a return or exchange you are handling under Section 8.
• Using a genuine tracking number for the parcel actually sent to that buyer. A fabricated, reused or unrelated tracking number is a material breach: that order is not paid, any amount paid for it is recoverable under Section 6, and your listings may be suspended.
• Complying with all applicable shipping and customs regulations for the destinations you support.
• International orders: use the prepaid shipping label Syfted provides. Where an order ships from your country to a buyer in another one, Syfted buys the shipping label, pays the carrier, pays the import duties and taxes, and prepares the customs paperwork. The label appears on the order in the Brand Portal, in the order Syfted creates in your own store, and in the email we send you when the order arrives. Your only obligation is to print it and hand the parcel to the carrier. Do not ship an international order on your own label. Duties are already paid on ours; a second label causes the carrier to bill your buyer for those duties again on delivery. You remain responsible for any duties, taxes, carrier handling fees, refused-parcel costs, or refunds that result from shipping an international order on a label Syfted did not provide.
• Keeping the shipping and customs information on your products accurate — the weight, and where available the HS tariff code and country of origin for each item. Syfted reads these from your connected store. A product with no weight cannot be sold internationally at all, because no carrier will issue a label without one; it stays on sale in your own country and is hidden from buyers abroad until you set one. Where an HS code or country of origin is missing, duties are still calculated and still guaranteed, but from a classification made on your behalf rather than one you supplied. The Brand Portal tells you which of your products are affected, and which of them are blocked outright.

The Syfted Guarantee. Syfted promises buyers that an item that has not shipped 7 business days after its ship-by date is refunded. For an order placed on or after December 1, 2026, that promise binds you as follows. “Shipped” means the carrier’s first scan (Section 8), and each period is counted in business days as above, ending at 11:59 pm Pacific time on its last day.

• Running late. If an item has not shipped by its ship-by date, Syfted emails the buyer before the date passes, and emails you its refund date, 7 business days after the ship-by date, with reminders before then. In the Brand Portal you can add tracking, report a delay, tell Syfted you handed the parcel to the carrier without a scan (once per parcel, with its tracking number), or tell Syfted you cannot fulfil the order.
• The refund date. An item that has not shipped by its refund date is refunded to the buyer, and you are not paid for it. Syfted reviews the refund and, unless it finds the item shipped in time, issues it within 3 business days. If you told Syfted the parcel was handed over without a scan, the decision waits 2 more business days, and a first scan the carrier timed at or before the refund date means it shipped.
• Delays. You may move an item’s ship date at most twice, and never so that its refund date falls more than 60 days after its original ship-by date. You choose the reason from the Brand Portal’s list; the buyer is shown that reason and the new date, and anything you write in the note is read only by Syfted. The buyer may take a full refund instead at any time before the item ships. A first delay you report before the buyer’s late email, whose new refund date is within 30 days of the original ship-by date, stands unless the buyer asks for a refund; any other delay stands only if the buyer says yes by the date Syfted gives them, and otherwise the item is refunded.
• Cancellations. Until you add tracking, the buyer may cancel everything from your brand in their order, and Syfted refunds it at once. After you add tracking, and until the carrier’s first scan, a buyer’s cancellation is a request to you: within 3 business days, cancel it, or tell Syfted the parcel is on its way, in which case the carrier must scan it by its refund date or it is refunded. If you do not answer in that time, Syfted cancels it and refunds the buyer.
• Can’t fulfil. If you tell Syfted you cannot fulfil an order, Syfted refunds the buyer at once.
• Your store. When Syfted refunds an order under the Guarantee, it cancels the order it created in your store, or marks it where it cannot, and emails you. Do not ship an order Syfted has cancelled.
• After a refund. If a refunded item ships anyway, you are not paid for it. You may add a prepaid return label in the Brand Portal, and Syfted sends it to the buyer asking for the item back; the buyer keeps the refund and is never charged for the item.
• Money. Syfted charges you no fee for a refund under the Guarantee, and holds an order’s payment while a refund request on it is open (Section 6).

No fulfillment hold. Syfted does not currently place a hold on orders in your store or delay when you may begin fulfilling, and the fulfillment timeframe above runs from when the order appears. Where Syfted introduces such a window in future it will be brief, Syfted will tell you before it applies, and the timeframe will run from its release. This is about the order, not the payout. You may ship the moment an order appears, and nothing here delays that; Section 6(e) describes the separate case where the money for an order waits on the carrier’s first scan.

Syfted is not responsible for fulfillment errors, shipping delays, lost packages, or any failure by you to meet your fulfillment obligations. Repeated fulfillment failures may result in suspension or termination of your brand account.

8. Returns and Refunds

Your return and exchange policy. You state your own policy for returns and exchanges that are not a fault — for example fit, size or change of mind — in Brand Portal → Profile → Shipping, under “Returns and exchanges”, together with where a buyer starts a return (an email address or a link to your own returns page). Buyers see your policy on your product pages before they buy, and your returns contact on their order page after. If you have not stated a policy, the default policy every Syfted brand agrees to applies to your items: a return within 30 days of delivery, unworn and unwashed with tags attached, with the buyer paying return postage. You accept returns under whichever policy was shown when the buyer ordered. Your policy cannot narrow the floor this Section sets: for an item that is defective, wrong or never shipped, no policy may limit the buyer to store credit or charge a restocking fee.

Handling returns and exchanges. Returns and exchanges are handled directly between you and the buyer: a buyer starts one with you, quoting the order number Syfted created in your store. You will reply within 2 business days, accept any return your policy allows, and tell Syfted — by replying to the order email or writing to support@shopsyfted.com — within 2 business days of receiving a returned item. Because Syfted is the seller of record and holds the buyer’s payment (Section 1), Syfted issues the refund; you do not refund the buyer yourself. You are not paid for a returned item: Syfted withholds it from your next settlement or recovers it under Section 6. Returned goods come back to you, not to Syfted — title reverts to you on a completed return, since Syfted never held the item in the first place. An exchange you ship needs no refund; ship it with tracking and add the tracking number in the Brand Portal.

If you do not respond. If you do not respond to a buyer within 5 business days, or refuse a return your posted policy allows, Syfted may resolve the return directly, including by refunding the buyer before the item reaches you, and recovers the amount from you under Section 6.

Faults. An item that is not what the buyer ordered — including a different size, colour or product — or that is defective or materially different from its listing must be put right at no cost to the buyer: you replace it or arrange the refund, and you provide or pay for the return label. Syfted will also refund the buyer directly, at Syfted’s initiative or on the buyer’s request at any time, and recovers from you the amount refunded, any original and return postage it paid, and the payment processing fee on the refunded amount, which Syfted’s processor does not return. This floor exists because Syfted is contractually answerable to the buyer for the sale — it does not expand your liability beyond what Section 10 already covers, and it does not shift responsibility for the product itself away from you.

Orders that never ship. An order you do not ship is cancelled and refunded to the buyer under Section 7, and you are not paid for it. An order is shipped when the carrier has taken it, which its tracking shows as the carrier’s first scan; a label or tracking number on its own is not. For an order placed on or after December 1, 2026, Section 7’s Syfted Guarantee sets when that happens.

Parcels lost, damaged or delayed in transit. After the carrier’s first scan, Syfted does not refund or replace a parcel the carrier loses, damages or delays. Because you choose the carrier, the packaging and any insurance, you handle the buyer’s claim with the carrier: you reply to the buyer within 2 business days of Syfted passing the claim to you, pursue the carrier claim, and decide under your posted policy whether to replace or refund the item. Anything the carrier pays for the parcel goes to the buyer, as a replacement or a refund of at least that amount; a loss or damage that comes from how you packed or sent it is a fault under this Section. If you agree to a refund, tell Syfted — Syfted issues it to the buyer and recovers it from you under Section 6. If you have not answered the buyer within 5 business days of Syfted passing the claim to you, Syfted may decide it and recovers any refund from you under Section 6.

If your brand closes or this Agreement ends, Syfted continues to handle returns and faults on your earlier sales under the policy you had posted, and recovers what you owe under this Section and Section 6.

In the event of a buyer chargeback or payment dispute that you bear under the allocation set out below, Syfted may deduct the disputed amount from your pending or future settlements while the dispute is being resolved. If that dispute is resolved in the buyer’s favor, the deducted amount will not be returned to you. For a dispute Syfted bears under that allocation, anything deducted from you while it was pending is returned to you. You agree to cooperate with Syfted and its payment processors in responding to any chargeback disputes, including providing evidence of fulfillment within the timeframe required by the payment network. Disputes are allocated as follows: Syfted bears a dispute for unauthorized use of a card where you shipped to the checkout address with tracking, and a dispute caused by Syfted’s own billing or processing error, such as a duplicate charge or a refund Syfted failed to process; you bear every other dispute, including a dispute for an item not received where there is no carrier record of delivery, or for an item that is not as described, defective, counterfeit or shipped late.

Where a carrier records scans for an order, Syfted retains those records — including the delivery scan — as evidence of fulfillment, and submits them on your behalf when defending a chargeback. This is the evidence this Section already asks you to provide; collecting it automatically means you are not asked for it by email while a dispute clock is running.

9. Tax Responsibilities

A sale on Syfted is a consignment sale made by Syfted to the buyer (Section 1). Syfted is the retailer for that sale.

Sales tax is Syfted’s responsibility. Where sales tax is due on a Syfted sale, Syfted calculates, collects, and remits it, and you do not separately collect or remit sales tax on those sales. Because you keep title to your goods until the moment they sell to the buyer, there is no separate taxable sale between you and Syfted, and no resale certificate is required in either direction.

International orders: import duties and taxes. Where an order ships from your country to a buyer in another one, Syfted calculates and collects any import duties and taxes from the buyer at checkout as part of the amount the buyer pays, and is responsible for remitting them. Syfted uses a cross-border tax and logistics provider to calculate those amounts and to remit them under that provider’s own registrations in the destination country. You do not separately collect, remit, or advance those amounts, they are not deducted from your proceeds, and you are not required to register for VAT, IOSS, VOEC, or any equivalent scheme in the destination country on account of a Syfted sale.

Because those amounts are collected from the buyer up front, the parcel must travel Delivered Duty Paid (DDP). Syfted provides the prepaid DDP label for that purpose under Section 7; shipping the order on any other label causes the carrier to charge the buyer a second time.

The consignment position stated above is unchanged for international sales: you keep title to your goods until they sell to the buyer, Syfted is the seller to that buyer, and there is still no separate taxable sale between you and Syfted in either direction. Syfted does not resell your goods to any intermediary.

This does not relieve you of any registration, filing, or reporting obligation you may have in your own jurisdiction on account of your own business activity. You remain solely responsible for all taxes arising from that business, including income tax, self-employment tax, and tax on the proceeds Syfted remits to you. Syfted does not provide tax advice, and nothing in this Agreement is a substitute for confirming your own obligations with a qualified tax advisor.

Syfted will provide you with any tax documentation required by law (such as a Form 1099-K, where applicable to payments Syfted makes to you) based on your annual proceeds processed through the Platform. You agree to provide accurate tax identification information through the Brand Portal so that Syfted can comply with applicable tax reporting obligations.

10. Brand Indemnification of Syfted

You agree to indemnify, defend, and hold harmless Lucas Ferry Enterprises LLC and its officers, directors, employees, and agents (collectively, “Syfted Indemnitees”) from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your products — including product liability claims, personal injury or property damage caused by a defective or unsafe product, false advertising claims, recalls, or claims arising from inaccurate or misleading product descriptions.
• Your intellectual property — including any claim that your products, images, brand assets, or other content you submit to Syfted infringe any third-party trademark, copyright, patent, trade secret, or other proprietary right.
• Your fulfillment — including claims arising from your failure to fulfill an order, shipping a wrong or damaged item, or any other fulfillment failure.
• Your regulatory non-compliance — including any claim that your products violate CPSC safety standards, textile labeling laws, or any other applicable consumer-protection or product regulation.
• Customs, duties, and export control on a cross-border order — including any duty, import tax, penalty, seizure, storage or return charge, or carrier fee arising from inaccurate customs information you supplied or failed to supply, from an item that is prohibited or restricted in the destination country, from a failure to hold a required export licence or permit, or from shipping an international order on a label Syfted did not provide.
• Your violation of this Agreement or applicable law.

Your duty to defend arises when Syfted tells you about the claim, before anyone decides who is at fault. You control the defence with counsel Syfted reasonably accepts, and Syfted may take part with its own counsel. Syfted may take over the defence at your cost if you do not accept it within 10 business days, if there is a conflict, or if the matter is a recall, a regulatory action, or seeks relief against the Platform. You may not settle a claim in a way that admits anything for Syfted or imposes an obligation on it without Syfted’s written consent. Your obligations under this Section are not limited by your insurance, do not apply to the extent a claim is caused by Syfted’s own changes to your content or Syfted’s own negligence, and survive the end of this Agreement.

11. Product Liability Insurance

Prior to listing products on Syfted — and at all times while your brand is active on the Platform — you agree to maintain commercial general liability insurance (including product liability coverage) with a reputable insurer in amounts appropriate for your business and product type, but in no event less than $1,000,000 per occurrence and $2,000,000 in the aggregate.

The policy must be written on an occurrence basis and carry a deductible or self-insured retention of no more than $10,000. A policy that meets the limits above but carries a very large deductible does not, in practice, respond to the claims this section exists to cover.

Before your brand first goes live, at each renewal and at any time on Syfted’s request, you will provide a certificate of insurance and the endorsement naming Lucas Ferry Enterprises LLC as an additional insured as a vendor of your products (ISO form CG 20 15 or its equivalent), primary and non-contributory, with a waiver of subrogation in its favor. You will keep this coverage for two years after the last sale of your products on Syfted. Syfted reserves the right to suspend your listings if you fail to maintain required coverage or fail to provide evidence of coverage within 10 business days of a written request.

11A. Product Safety, Recalls and Labeling

In addition to Section 4, you represent and warrant, for every product you list, that:

• It meets every applicable safety standard, including the flammability standard for clothing textiles (16 CFR Part 1610), and carries the fiber-content, country-of-origin, manufacturer-identity and care labels the Textile Fiber Products Identification Act, the Wool Products Labeling Act and the Care Labeling Rule require.
• The country-of-origin information you supply is accurate, so Syfted can state on a product page whether it is “Made in USA”, “Imported” or both, and any “Made in USA” claim meets the FTC’s Made in USA Labeling Rule and California law.
• It is not a product designed or intended primarily for children 12 or younger, and is not children’s upper outerwear in sizes 2T to 16. Syfted does not accept children’s products at this time.
• It is not made in whole or in part of real animal fur (leather, cowhide and shearling are permitted), and does not contain parts of an animal that is protected or restricted under federal or California law, such as python or kangaroo skin (Penal Code §653o) or ivory (Fish and Game Code §2022).
• It is not a textile article containing intentionally added PFAS, or PFAS above the limits California Health and Safety Code §108970 and similar state laws set, and you will give Syfted the manufacturer’s certificate of compliance on request.
• It would not require a California Proposition 65 warning if sold by a business with 10 or more employees. If you learn that it would, you will tell Syfted and remove it before selling it again.

Warranties you give. If you give a written warranty or guarantee for a product, you will tell Syfted what it says before the product is listed, honour it, and reimburse Syfted for anything Syfted provides to a buyer under it.

Recalls and incidents. You will tell Syfted within 24 hours of learning of a recall, a safety complaint alleging injury or property damage, an inquiry from the Consumer Product Safety Commission or any other regulator, or any report you make or must make about a product you have listed on Syfted. You will cooperate with notices to buyers and with any report Syfted makes, and you bear the cost of a recall of your product, including refunds, return shipping and notices. Syfted may remove a listing immediately.

Documents. You will give Syfted, within 5 business days of a request, any certificate, test report or labeling information a regulator could require for a product you have listed.

12. Intellectual Property and Marketing

You keep ownership of your brand’s intellectual property, including your name, logo, and product imagery and descriptions.

On Syfted. You grant Syfted a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute your brand assets and product content to operate the Platform: your brand page, your listings, search, feeds, notifications, and the listing copies described in Section 4.

In Syfted’s marketing. Syfted may always refer to your brand by name, and link to your brand page or listings on Syfted, when it tells people what they can buy on Syfted. It also features your product photos in its marketing, as set out below. Reposting your Instagram content is a separate permission, and it is off unless you say yes.

Product photos. You grant Syfted a non-exclusive, worldwide, royalty-free license to use your brand name, logo, product images and product information to promote your products and the Platform in features and campaigns on Syfted’s own website and app beyond your listings, and in Syfted’s social media posts, advertising (including paid advertising on social and search platforms), product feeds and catalogs supplied to those platforms, email and other messages to people who have agreed to receive them, press, and content made with creators Syfted works with. Syfted may crop, resize, reformat, caption, add prices and Syfted’s own branding to, and combine your content with other brands’ products for those uses. Syfted will not alter your logo other than to resize it in proportion, and will not suggest that you endorse, sponsor, or are partnered with Syfted beyond selling on it. Syfted may sublicense these rights only to the service providers and platforms that create, host, or carry Syfted’s marketing, and only for that purpose. Syfted may use automated tools, including Claude, an AI model made by Anthropic, to suggest which of your product photos could suit its marketing; a person at Syfted chooses each photo before it is used.

Instagram content. If you say yes to sharing your Instagram, during setup or in your Brand Portal under Account → Marketing, you grant Syfted a non-exclusive, worldwide, royalty-free license to copy, display and share photos, posts and videos (including Reels) that your brand publishes on its own Instagram account, for the same uses and with the same limits as product photos. This covers only content your brand owns or controls. It does not cover work by photographers or other creators whose rights you do not hold, posts by creators or customers that you reposted, collaborative posts with other accounts, or music from Instagram’s audio library; Syfted will not reuse those, and removes library audio from any video it reuses outside Instagram. You represent that you hold the rights Syfted needs for the rest, including the permission of any person who appears in it, and you may tell Syfted at any time that a particular post must not be reused. It is off unless you say yes.

Drop photos. If you pick a photo from one of your posts for a drop you add from a drop suggestion (Section 4B), you grant Syfted a non-exclusive, worldwide, royalty-free license to copy and display that photo wherever Syfted shows that drop, including its page and the alerts Syfted sends about it, while the drop is listed. This is separate from the Instagram permission above and covers only that photo. You represent that you hold the rights Syfted needs to show it, including the permission of any person who appears in it. You can change or remove it in your Brand Portal at any time.

Credit. Whenever Syfted uses your content in its marketing under this section, it credits your brand by name, and in social media posts it tags your brand’s account wherever the platform and format allow it. You will tell Syfted when your content features someone you paid or gave products to, and whenever a post features someone paid or given products, by you or by Syfted, Syfted says so clearly in the post itself (for example “Paid partnership” or “#ad”).

Turning it off, and leaving. You may turn the Instagram permission off at any time. The product-photo license for marketing, and the Instagram permission, end when your brand closes or this Agreement ends. Syfted then makes no new uses of that content, and within 10 business days removes your products from its paid advertising and from the product feeds it supplies. Within 30 days after your Shopify store is disconnected or your brand closes, Syfted also takes down posts it made from content it received through that store, as Shopify’s terms require. Other posts Syfted published before then may remain, and Syfted will remove any particular one on request within 10 business days. You may also ask Syfted at any time to stop a particular use, and it will within the same period. The license in “On Syfted” ends when all of your listings are removed.

Nothing in this section limits uses the law allows without a license, such as referring to your brand by name to identify the products Syfted sells.

You represent and warrant that you own or have valid licenses to all content you submit and that Syfted’s use of that content as described above will not infringe any third-party rights. If any content you submit is subject to a takedown or claim of infringement, you agree to cooperate promptly with Syfted to resolve the matter.

13. Prohibited Conduct

As a brand on Syfted, you agree not to:

• List counterfeit, recalled, or prohibited products.
• Misrepresent pricing, availability, or product attributes in your connected store data.
• Contact buyers obtained through Syfted for purposes other than order fulfillment and customer service related to that order.
• Let your own email or messaging automations contact a buyer from an order Syfted wrote into your store, or market to that buyer in any other way — exclude orders tagged syfted from them.
• Put your own discount codes, flyers or links to your own store in a Syfted parcel.
• Solicit buyers to transact directly outside of Syfted in order to avoid platform fees.
• Use Syfted’s systems or data to build a competing marketplace or directory.
• Engage in any conduct that could damage Syfted’s reputation or the trust of buyers on the Platform.

14. Termination

Either party may terminate this Agreement at any time by providing written notice to the other. Syfted may terminate immediately and without notice if: (a) you violate a material term of this Agreement; (b) you list counterfeit or prohibited products; (c) there are reasonable grounds to suspect fraudulent activity; or (d) Syfted is required to do so by law or court order.

Upon termination: your product listings will be removed from the Platform; any pending orders at the time of termination must still be fulfilled by you; any earned payouts for completed, non-disputed orders will be remitted to you on the normal schedule, subject to Syfted’s rights under Section 6 to withhold, set off and recover amounts; and Syfted will remove your stored API credentials.

Suspension. Syfted may suspend your listings and payouts, telling you why, where it reasonably suspects fraud, counterfeit or unsafe products, repeated fulfilment failures, or a material breach. If Syfted suspends you, it will tell you how to resolve it, and on request it will cancel your subscription and give you the order details you need to ship orders already placed, which you must still fulfil. Orders that shipped are paid under Section 6.

Sections 1, 6 (as to amounts earned, withheld or owed before termination, including Syfted’s rights to withhold, set off and recover them), 7 (as to pending orders), 8, 9, 10, 11, 11A, 12, 13 (as to buyer information and buyer contact), 15, 16, 18 and 19 survive any termination of this Agreement.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SYFTED’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF (A) THE COMMISSION SYFTED RETAINED ON YOUR SALES AND THE SUBSCRIPTION FEES YOU PAID SYFTED IN THE TWELVE MONTHS BEFORE THE CLAIM, AND (B) ONE HUNDRED DOLLARS ($100). SYFTED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS SECTION DOES NOT APPLY TO AMOUNTS SYFTED OWES YOU UNDER SECTION 6 FOR SALES OF YOUR PRODUCTS, AND DOES NOT EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE OR VIOLATION OF LAW.

16. Governing Law and Disputes

This Agreement is governed by the laws of the State of California, without regard to conflict of law principles, except that the agreement to arbitrate in this Section is governed by the Federal Arbitration Act. Before starting arbitration, a party must send the other written notice of the dispute and allow 30 days to resolve it informally. A dispute not resolved in that time will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules in effect when the demand is filed, conducted in Orange County, California, or by video. You and Syfted each give up the right to bring or take part in a class, collective or representative proceeding. Either party may bring an individual claim in small claims court if it qualifies, and may seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm, including misuse of buyer information or intellectual property, while arbitration is pending. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17. Modifications to This Agreement

Syfted may update this Agreement from time to time. Material changes will be communicated to you via email to the address on file for your brand account, with at least 30 days’ advance notice. Your continued listing of products on the Platform after the effective date of any modification constitutes your acceptance of the modified Agreement. If you do not agree to a modification, you must remove your listings and notify us before the effective date. You may end this Agreement before a modification takes effect. A modification does not apply to a dispute either party notified the other of before it took effect, and does not change Section 16 for a dispute that arose before it.

18. Miscellaneous

This Agreement, together with Syfted’s Terms of Service and Privacy Policy, constitutes the entire agreement between you and Syfted with respect to your participation as a brand on the Platform. If any provision of this Agreement is found unenforceable, the remaining provisions continue in full force and effect. Syfted’s failure to enforce any provision shall not constitute a waiver. You may not assign this Agreement without Syfted’s prior written consent. Syfted may assign this Agreement in connection with a merger, acquisition, or sale of assets.

You and Syfted are independent contractors. Nothing in this Agreement creates a partnership, joint venture, employment or franchise relationship, or any agency other than the limited payment-collection agency in Section 6 and the acts this Agreement expressly says Syfted performs on your behalf.

Notices to you are sent to the email address on your brand account, which the Brand Portal shows under Account. Notices to Syfted go to support@shopsyfted.com or to Lucas Ferry Enterprises LLC, 2618 San Miguel Drive #100, Newport Beach, CA 92660. You agree to accept this Agreement electronically, and Syfted keeps a record of the version you accepted and when. If you accept this Agreement for a brand, you confirm that you are authorized to accept it for that brand and to bind it, and “you” in this Agreement means that brand. A brand that lists products on the Platform or accepts a payout under this Agreement is bound by it.

Neither party is liable for a delay caused by events beyond its reasonable control, but this never excuses an obligation to pay, refund or recall.

19. Data Security and Breach Notification

This section covers the credential Syfted holds to run your store integration, what happens if either side of that connection is compromised, and what you may do with the buyer personal information Syfted gives you under Sections 3 and 7.

Your warranty. You represent that you are authorised to grant Syfted the credential you connect for Shopify or Square — because you own that account yourself, or because whoever does has given you permission to create and use API credentials for it.

What Syfted stores for you. To operate your connected store, Syfted stores a Shopify Admin API access token, carrying the seven access scopes you granted when you connected your store (Section 3), and a refresh token used to renew it automatically so you are never asked to reconnect for that reason alone. Shopify itself expires the access token after a short period, and Syfted renews it in the background using the refresh token. Syfted also stores your store’s domain, your ship-from address, and the identifier for your payout account at Stripe. The access token and refresh token are used only to operate the integration — reading your catalog and inventory and creating the orders described in Section 3 — and for no other purpose. Neither is ever displayed anywhere in the Brand Portal, even to you. Disconnecting your store through the Brand Portal permanently deletes both, as Section 3 already states.

What Syfted stores if you connect Square instead. Square can be connected two ways, and what Syfted stores depends on which one you used.

The default way to connect is through Square’s own authorization screen. That grant is scoped to six named permissions: reading your business profile and locations, reading your catalog, reading and adjusting your inventory, and creating and paying the orders described in Section 3. It does not extend to reading your customers, your financials, your payouts, or your bank details, or to changing a listing’s price or details — Square’s own authorization screen never grants that access in the first place, regardless of this Agreement. The access token this creates expires roughly every 30 days; Syfted also stores a refresh token and renews the access token automatically, the same pattern described above for Shopify.

You can instead connect by pasting a token yourself. For that connection, Square does not use the authorization screen described above at all: you create your own Square application and paste its Production access token into the Brand Portal. Square’s own documentation describes that token as unrestricted: capable of everything the account owner can do, with no permission scopes that Square itself enforces. Unlike the connection above, it does not expire on its own, and Syfted holds no refresh token for it.

Either way, Syfted’s use of your Square token is limited only by this Agreement — specifically, to the purposes listed in Section 3 — and Syfted warrants it will not use your Square token for anything else. For a pasted token specifically, Square places no technical limit of its own, so this written promise, not a scope Square enforces, is what confines Syfted’s access to it.

How your credential is stored. Syfted stores your Shopify or Square credential in the form it receives it — typed in by you, or issued directly by Shopify’s or Square’s own authorization screen — and it is not encrypted at rest today. Access is restricted to the Syfted backend systems that operate your integration — it is never exposed through Syfted’s public API, never readable by another brand, and, as stated above, never displayed anywhere in the Brand Portal, even to you.

If Syfted is compromised. If Syfted becomes aware of a suspected compromise of the credential, it will disable the integration and, within 24 hours, email the account contact on file asking you to uninstall the Syfted app as described below. If Syfted confirms a security incident that compromised the credential or other data described above, it will email the account contact on file without undue delay and within 72 hours of confirming it. That notice will state what Syfted then knows about what was accessed, when, and what it has done, and Syfted will send what it learns afterwards. Syfted may delay a notice only while a law enforcement agency says it would impede a criminal investigation. Syfted will also delete its own stored copy of the credential and disable the integration, so Syfted itself stops using it right away. That does not cancel the credential at Shopify — Shopify gives Syfted no way to do that — so you must also uninstall the Syfted app from your Shopify admin. That is the only action that actually revokes it. The integration will not resume until you reinstall the app and re-authorise your store.

If your store is compromised. If you confirm a compromise of your own store credentials, or of the buyer personal information Syfted provides to you under Sections 3 and 7, you must notify Syfted at support@shopsyfted.com promptly, and no later than 72 hours after confirming it, and cooperate with Syfted’s own notification obligations.

Ending or losing a Square connection. What happens next, and who can make it happen, depends on how you connected.

If you connected through Square’s own authorization screen, you can revoke Syfted’s access at any time from your own Square account, independently of anything in the Brand Portal and without telling Syfted first. Square tells Syfted the moment you do: Syfted marks the connection disconnected and removes your Syfted listings right away, rather than only discovering the problem the next time it tries to sync or create an order. Disconnecting through the Brand Portal also asks Square to end this connection at Square’s end, in addition to deleting Syfted’s own stored copy of the credential, as Section 3 already states. If Square cannot be reached, the access token lapses within about 30 days, because Syfted no longer holds the refresh token that renews it.

If you instead connected by pasting a token, Syfted has no way to cancel that token itself — Square gives it none for a token obtained this way. Only you can, at any time, by rotating or deleting the token on the Credentials page of your own Square Developer Dashboard, independently of anything in the Brand Portal and without telling Syfted first. Do this immediately if Syfted ever notifies you under this Section that your credential may be compromised, or at any time you simply want to end the connection. Either way, Syfted only finds out the next time it tries to use the token: syncing and order creation begin failing, and your Brand Portal will show the connection needs attention. That does not, by itself, remove your existing Syfted listings — disconnecting through the Brand Portal does that, and also deletes Syfted’s own stored copy of the token, as Section 3 already states.

Either way, none of this affects a Syfted sale that already completed: a buyer’s purchase and payment happen entirely within Syfted’s own checkout and never depend on your Square connection.

What you may do with buyer personal information. Sections 3 and 7 give you a buyer’s name, shipping address, and email address so you can fulfil their order. You may use that information only to fulfil the order it relates to and to provide customer service about that order. You may not:

• Add the buyer to a mailing list, or otherwise market to them.
• Sell or transfer the information to any third party.
• Retain it for longer than your own legal record-keeping obligations require.
• Use it for any purpose other than fulfilling that order and the customer service related to it.

If Syfted relays a request from a buyer to delete their information, you must delete it, except where you are required by law to retain it. This section applies alongside Section 13, which already prohibits contacting a buyer obtained through Syfted for any purpose other than fulfilling their order.

Nothing in this Section 19 limits either party’s obligations under applicable data-protection law.