Return & Refund Policy

How Syfted Works

Syfted lists products from many independent brands and sells them to you on consignment. Each brand keeps ownership of its items until you buy one, and ships your order directly to you — Syfted is the seller, and your purchase contract is with Syfted, not the brand. Syfted issues every refund. Returns, exchanges and carrier claims are handled directly with the brand that shipped your order. See our Terms of Service for the full picture.

Wrong or Defective Items

If you receive something other than what you ordered — including a different size or colour — or an item that is defective or materially different from its listing, it's put right at no cost to you. Damage in transit is covered by the section above.

• Fastest for an exchange: start with the brand, using the returns contact and brand order number shown on your order page. The brand replaces the item or arranges your refund, and pays for the return.
• Or come straight to Syfted, at any time: email us with your order number and, where you can, a photo. We refund you directly — the item, the original shipping and the cost of sending it back — or arrange the correct item, as you prefer.
• If the brand hasn't sorted it out within 5 business days of your request, Syfted refunds you.

Please tell us about a wrong item within 30 days of delivery. A defect that shows up later is handled as the law requires.

Returns & Exchanges for Fit or Change of Mind

These are handled directly with the brand, under the brand's own return policy — its window, the condition items must be in, whether it offers exchanges and who pays return postage. It is shown on the product page before you buy, and on your order page afterwards with how to start a return.

• How: contact the brand through the returns contact on your order page and quote the brand order number shown there. When the brand confirms it has received your return, Syfted refunds you within 7 days. An exchange is shipped to you by the brand; no refund is needed.
• Where a brand hasn't posted its own policy, the default every Syfted brand agrees to applies: return within 30 days of delivery, unworn and unwashed with tags attached; you pay the return postage, and the item price is refunded.
• If the brand doesn't respond within 5 business days, refuses a return its own posted policy allows, or has left Syfted, contact us and Syfted will handle it under the policy shown when you bought.
• Pierced earrings, underwear and swimwear bottoms can be returned for fit or change of mind only if the brand's policy allows it; they're always covered if wrong or defective.

Refunds

• Refunds go to your original payment method within 7 days of approval — money, never store credit. Your card issuer may take a few more days to post it.
• Never shipped, or cancelled before shipping: the item and its shipping.
• Wrong or defective: the item, the original shipping and the return postage.
• Lost or damaged in transit: whatever the brand agrees to under its policy; Syfted issues that refund.
• Fit or change of mind: the item price, unless the brand's policy gives more. Original shipping and return postage are not refunded.
• Syfted charges no restocking fees. Your Syfted order number is your proof of purchase.

If you were charged in another currency, your refund is issued against the original transaction in US dollars. Because exchange rates move, the amount your bank credits back may differ slightly from what you originally paid. That difference is set by your bank, not by Syfted, and we cannot adjust for it.

International Returns

Syfted does not offer international shipping at this time, so the paragraph below describes terms that do not currently apply to any order. It is kept so the terms are already settled if and when international shipping is offered, and this note will be removed at that point. If your order shipped to an address outside the United States, returning it means shipping it back across a border, and the return shipping cost is yours unless the item was faulty, damaged, or not what was ordered. Import duties and taxes are collected at checkout, not on delivery, and are not refundable by Syfted — you may be able to reclaim them from the customs authority in your country directly, and we will provide the order documentation you need to do so. A parcel refused at customs or left unclaimed is treated as a return: we refund what you paid for the item, less any duties, carrier charges, or return costs actually incurred.

Fair Use, and Your Rights

Please contact us first so we can fix a problem quickly; this does not affect your right to dispute a charge with your card issuer. Syfted may decline a return that shows wear, and may restrict returns or orders on an account with a pattern of false claims or abusive returns; that never affects a refund the law requires. This policy is not a warranty, and nothing in it limits any right you have under the law. An order placed before November 23, 2026 keeps the protection this policy gave when you ordered, including for a parcel lost in transit. You can ask for a written copy of this policy at any time at support@shopsyfted.com and we'll send it within 5 days.