Return & Refund Policy

How Syfted Works

Syfted lists products from many independent brands and sells them to you on consignment. Each brand keeps ownership of its items until you buy one, and ships your order directly to you — Syfted is the seller, and your purchase contract is with Syfted, not the brand. See our Terms of Service for the full picture.

Defective, Incorrect, or Undelivered Items

If you receive an item that is defective, damaged, materially different from what was described, or never arrives, Syfted refunds you directly — this doesn't depend on the brand's own return policy. Contact support@shopsyfted.com and we'll take it from there.

Returns & Exchanges

For everything else — sizing, change of mind, and similar — the brand that stocked your item sets its own return policy, including eligibility windows, conditions, and whether it accepts exchanges. Returned items go back to that brand, since Syfted never holds stock. Contact the brand first; once they confirm the return is accepted, Syfted issues your refund to your original payment method.

Syfted does not set or guarantee any minimum return window across brands for these discretionary returns. We encourage you to review a brand's return terms before purchasing.

If you were charged in another currency, your refund is issued against the original transaction in US dollars. Because exchange rates move, the amount your bank credits back may differ slightly from what you originally paid. That difference is set by your bank, not by Syfted, and we cannot adjust for it.

International returns. If your order shipped to an address outside the United States, returning it means shipping it back across a border, and the return shipping cost is yours unless the item was faulty, damaged, or not what was ordered. Import duties and taxes are collected at checkout, not on delivery, and are not refundable by Syfted — you may be able to reclaim them from the customs authority in your country directly, and we will provide the order documentation you need to do so. A parcel refused at customs or left unclaimed is treated as a return: we refund what you paid for the item, less any duties, carrier charges, or return costs actually incurred.

Shipping & Lost Packages

Shipping is arranged and fulfilled by each individual brand using their own carrier relationships, so Syfted has limited visibility into carrier selection and package handling.

If your order has not arrived, is delayed, or has been lost in transit, contact support@shopsyfted.com. An order that never arrives is covered by the refund above — you do not have to chase the brand or the carrier yourself.

Our Role

Syfted is the seller of record for your purchase and is responsible for the sale itself — taking your payment, issuing refunds, and being your point of contact when something goes wrong.

The brands remain responsible for the products themselves: quality, authenticity, accurate description, and getting your order shipped. Syfted is not a manufacturer, never takes physical possession of an item, and does not inspect products before they ship to you.