Delete your Syfted account

What is deleted

• Your sign-in credentials and your profile — name, username, phone number, sizes and style preferences
• Your saved items and the brands you follow
• Your drop reminders and any saved cart
• Your device push-notification token
• Your Syfted Points history, in full. Any unredeemed points are forfeited at that point

What is kept, and why

Records of orders you actually placed are kept for up to 7 years, because tax and accounting law requires a seller to keep them. They are unlinked from you when your account is deleted, so what remains is a transaction record rather than a record about you. Product view events are unlinked in the same way and are deleted automatically after 12 months. This is set out in full in Section 5 of our Privacy Policy.

Two cases where we have to act first

Deletion is refused, with the reason shown on screen, in two situations. Neither is a refusal to delete — both are a step we have to take first, and we will do it for you if you email support.

• You own a brand on Syfted. A live storefront holds a connection to your own Shopify or Square store. We close or transfer the brand first, then the account deletes normally.
• You have an order in progress. A brand is about to ship to the address on that order, and deleting the account would remove it. Once the order ships, deletion goes through.