Delete your Syfted account
You can delete your Syfted account and its associated data at any time. There are two ways to do it, and you do not need to reinstall the app for either.
1. From inside Syfted
Sign in on the website or in the iPhone app, then go to Profile → Account → Delete Account. You will be asked to confirm. Deletion happens immediately — there is no waiting period and no email round trip.
2. By email, if you cannot sign in
Email support@shopsyfted.com from the address on the account, with the subject Account deletion request. We will verify that the request comes from the account holder and confirm by reply once the account is deleted.
What is deleted
- Your sign-in credentials and your profile — name, username, phone number, sizes and style preferences
- Your saved items and the brands you follow
- Your drop reminders and any saved cart
- Your device push-notification token
- Any rewards balance and its history, in full. An unredeemed balance is forfeited when the account is deleted
What is kept, and why
Records of orders you placed, including the shipping name and address on each order, are kept for at least 7 years, because tax and accounting law requires a seller to keep them; they are unlinked from your account when you delete it. The record of which Terms you accepted (and, for a brand owner, which Brand & Seller Agreement), and of any SMS consent, is kept for 4 years after deletion, as proof of what was agreed, then deleted. Product view events are unlinked from your account when you delete it, and deleted 12 months after they were recorded. Shopify keeps the checkout record of each purchase for us; ask us and we will have Shopify erase your personal information there as far as the law allows. Backups kept by our database host roll off after 7 days, and an encrypted off-site copy is deleted after 30 days. This is set out in full in Section 5 of our Privacy Policy.
Two cases where something has to happen first
Deletion is refused, with the reason shown on screen, in two situations. Neither is a refusal to delete — both are a step to take first, and if you are stuck on either, email support and we will help.
- You own a brand on Syfted. A live storefront holds a connection to your own Shopify or Square store, so the brand is closed first. You can do that yourself in the Brand Portal, under Account, on the web or in the app. You can close once every order you've received has a tracking number or is marked fulfilled. Once it is closed, the account deletes normally.
- You have an order in progress — an item you paid for has not shipped yet. While a brand is still to ship it, we need to be able to email you about it — a delay, a cancellation or a refund. Deletion goes through once every item has shipped or been cancelled, and in any case 90 days after the order.
Questions about any of this: support@shopsyfted.com. See also our help page.