Shipping Policy

How Shipping Works on Syfted

Syfted is a multi-brand marketplace that sells to you on consignment: Syfted is the seller and your purchase contract is with Syfted, and the brands ship your order on Syfted’s behalf. When your order includes products from multiple brands, each brand ships its items independently from its own location and fulfillment workflow. Syfted is not a warehouse — we do not hold inventory or ship products ourselves.

If something goes wrong with a delivery, contact Syfted. Write to support@shopsyfted.com and we will help: Syfted refunds an item that never shipped, and for a parcel lost, damaged or late in transit we put you in touch with the brand that shipped it. This page describes how shipping works and what we can and cannot control; it does not limit the refund rights set out in our Return & Refund Policy and in Section 7 of the Terms of Service.

Each brand sets its own shipping rate. Shipping is charged at cost with no bundling discount, so if your cart contains items from more than one brand, the shipping total at checkout is the sum of every brand’s rate — itemized per brand before you pay. A multi-brand order therefore costs more to ship than a single-brand one, because each brand ships you a separate parcel. The actual carrier, shipping method, and delivery timeline for each item in your order are determined by the individual brand fulfilling it.

Multiple Shipments

If your order contains items from more than one brand, you will receive multiple separate shipments — one from each brand. Each shipment will have its own tracking number. This is expected and does not indicate that any part of your order is missing or delayed.

Shipments from different brands may arrive on different days, even if you placed them all in a single checkout.

Processing Times

Each brand sets its own order processing time, and may set a different one for a single product, or the date a pre-order ships. Processing time is the period between when you place your order and when the brand hands it off to a carrier, counted in business days: Monday to Friday, other than US federal holidays. Where a brand has stated one, it appears on the product page of an item that is available to buy, as the brand’s own statement; where it has not, nothing is shown. The time shown when you order applies to that item. Processing time is separate from shipping transit time, and may vary by brand, season, and product type.

Syfted, as the seller, is responsible for getting your order shipped on time. For an order placed on or after December 1, 2026, the Syfted Guarantee applies: if an item has not shipped by its ship-by date, we email you before that date passes, and if it still has not shipped 7 business days after that date, we cancel it and refund it automatically. Until the brand adds tracking, you can cancel with one tap from your order page, and if a brand moves an item’s ship date (at most twice), we email you the new date and you can keep the item or take a full refund (Terms of Service, Section 6). For an earlier order: if an item has not shipped by the end of the processing time or pre-order date shown, or within 30 days of your order where none was shown, we email you before that date with the choice to wait or to cancel the item for a full refund, including its shipping, and we cancel and refund it automatically if it still has not shipped 30 days later, unless you tell us you would rather wait.

Tracking

You will receive a shipping confirmation email when each brand ships their portion of your order. This email will include tracking information for that shipment. You can also view order status in your Syfted account under your order history.

Tracking updates are provided by the carrier and may not reflect in real time. Syfted is not responsible for tracking delays, inaccurate tracking information, or carrier-side issues with tracking systems.

Shipping Destinations

Where Syfted can ship is decided by the brands in your cart, and the destinations shown at checkout are authoritative. Your cart can only ship somewhere every brand in it ships to, so adding an item can narrow the list. Individual brands may also decline specific addresses within a country they otherwise serve — P.O. boxes and some territories are common exclusions.

International orders. Syfted does not offer international shipping at this time, so the paragraph below describes terms that do not currently apply to any order. It is kept so the terms are already settled if and when international shipping is offered, and this note will be removed at that point. Where your order crosses an international border, import duties and taxes are calculated and collected at checkout, and nothing further is payable on delivery. The parcel travels Delivered Duty Paid on a prepaid label Syfted provides to the brand, and the shipping charge you see at checkout includes those duties and taxes. If a carrier asks you for import duties on a Syfted parcel, contact us rather than paying twice. Charges that are not import duties or taxes — a storage fee for a parcel you did not collect, or a redelivery charge — remain yours, and Syfted does not refund them.

If your address is not offered at checkout, Syfted does not currently ship there. Availability changes as brands and destinations are added.

Delivery Timeframes

Delivery timeframes depend on the brand’s processing time, the shipping method they use, and the carrier’s transit time to your address. Syfted does not guarantee any specific delivery date or timeframe.

Estimated delivery windows shown at checkout or in order confirmation emails are estimates only, based on standard carrier performance. Actual delivery may vary due to carrier delays, weather events, high-volume periods (such as holidays), and other factors outside of Syfted’s or the brand’s control.

Lost, Damaged, or Late Parcels

If an item never ships — there’s no tracking number for it, or its tracking shows the carrier never received it — Syfted refunds it, including its shipping, as our Return & Refund Policy describes.

Once the carrier has scanned a parcel, Syfted is not responsible for its loss, damage or delay in transit, unless it was packed or sent in a way that was not reasonable for the item. The brand that shipped it handles the claim with the carrier and decides on a replacement or refund under its own policy; Syfted issues any refund the brand agrees to. Anything the carrier pays for your parcel comes to you, as a replacement or a refund, and if the brand has not answered you within 5 business days, Syfted decides the claim itself.

If your package is shown as delivered but you have not received it:

1. Check with neighbors and building management in case the package was left nearby.
2. Wait 24 hours — carriers sometimes mark packages as delivered a day early.
3. Contact support@shopsyfted.com with your order number. We’ll put you in touch with the brand that shipped it, which handles the claim with the carrier, and pass along your order and tracking details.

A wrong or defective item is put right at no cost to you; see the Return & Refund Policy. Syfted cannot redirect, intercept, or recover a parcel once a brand has dispatched it, does not choose the carrier or the shipping method, and does not guarantee any delivery date.

Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. Syfted and brands cannot guarantee delivery to incorrectly entered addresses and are not responsible for orders shipped to an address you provided in error. If you realize you entered the wrong address, contact support@shopsyfted.com immediately — there may be a short window before the order is dispatched, and on an international order an incorrect address can also mean customs charges that are not refundable.

Product Drops

Items purchased during a product drop are subject to the same shipping terms as all other Syfted orders, including the ship-by date and delay notice under Processing Times. Drop items are fulfilled by the brand and ship on the brand’s standard schedule.