Shipping Policy

How Shipping Works on Syfted

Syfted is a multi-brand marketplace that sells to you on consignment: Syfted is the seller and your purchase contract is with Syfted, and the brands ship your order on Syfted’s behalf. When your order includes products from multiple brands, each brand ships its items independently from its own location and fulfillment workflow. Syfted is not a warehouse — we do not hold inventory or ship products ourselves.

If something goes wrong with a delivery, contact Syfted, not the brand. You do not have to chase a brand or a carrier to get a problem resolved. Write to support@shopsyfted.com and we will take it from there. This page describes how shipping works and what we can and cannot control; it does not limit the refund rights set out in our Return & Refund Policy and in Section 7 of the Terms of Service.

Each brand sets its own shipping rate. Shipping is charged at cost with no bundling discount, so if your cart contains items from more than one brand, the shipping total at checkout is the sum of every brand’s rate — itemized per brand before you pay. A multi-brand order therefore costs more to ship than a single-brand one, because each brand ships you a separate parcel. The actual carrier, shipping method, and delivery timeline for each item in your order are determined by the individual brand fulfilling it.

Multiple Shipments

If your order contains items from more than one brand, you will receive multiple separate shipments — one from each brand. Each shipment will have its own tracking number. This is expected and does not indicate that any part of your order is missing or delayed.

Shipments from different brands may arrive on different days, even if you placed them all in a single checkout.

Processing Times

Each brand sets its own order processing time. Processing time is the period between when you place your order and when the brand hands it off to a carrier. Typical processing times range from 1–5 business days, but may vary by brand, season, and product type. Processing time is separate from shipping transit time.

Syfted does not control or guarantee any brand’s processing time. If your order has not shipped within a reasonable timeframe, contact Syfted and we will chase the brand for you.

Tracking

You will receive a shipping confirmation email when each brand ships their portion of your order. This email will include tracking information for that shipment. You can also view order status in your Syfted account under your order history.

Tracking updates are provided by the carrier and may not reflect in real time. Syfted is not responsible for tracking delays, inaccurate tracking information, or carrier-side issues with tracking systems.

Shipping Destinations

Where Syfted can ship is decided by the brands in your cart, and the destinations shown at checkout are authoritative. Your cart can only ship somewhere every brand in it ships to, so adding an item can narrow the list. Individual brands may also decline specific addresses within a country they otherwise serve — P.O. boxes and some territories are common exclusions.

International orders. Where your order crosses an international border, import duties and taxes are calculated and collected at checkout, and nothing further is payable on delivery. The parcel travels Delivered Duty Paid on a prepaid label Syfted provides to the brand, and the shipping charge you see at checkout includes those duties and taxes. If a carrier asks you for import duties on a Syfted parcel, contact us rather than paying twice. Charges that are not import duties or taxes — a storage fee for a parcel you did not collect, or a redelivery charge — remain yours, and Syfted does not refund them.

If your address is not offered at checkout, Syfted does not currently ship there. Availability changes as brands and destinations are added.

Delivery Timeframes

Delivery timeframes depend on the brand’s processing time, the shipping method they use, and the carrier’s transit time to your address. Syfted does not guarantee any specific delivery date or timeframe.

Estimated delivery windows shown at checkout or in order confirmation emails are estimates only, based on standard carrier performance. Actual delivery may vary due to carrier delays, weather events, high-volume periods (such as holidays), and other factors outside of Syfted’s or the brand’s control.

Lost, Damaged, or Incorrect Items

An item that never arrives, arrives damaged, or arrives as the wrong item is covered by the refund described in our Return & Refund Policy. Syfted refunds you directly in those cases — you do not need the brand’s agreement and you do not need to resolve anything with the carrier first.

If your package is shown as delivered but you have not received it, these steps usually resolve it fastest, and none of them is a condition of your refund:

1. Check with neighbors and building management in case the package was left nearby.
2. Wait 24 hours — carriers sometimes mark packages as delivered a day early.
3. Contact support@shopsyfted.com with your order number. We open the carrier trace and deal with the brand.

What Syfted genuinely cannot do is redirect, intercept, or recover a parcel once a brand has dispatched it, and we do not choose the carrier or the shipping method. Syfted does not guarantee any delivery date. Those limits are about what we can influence in transit — they do not affect your right to a refund above.

Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. Syfted and brands cannot guarantee delivery to incorrectly entered addresses and are not responsible for orders shipped to an address you provided in error. If you realize you entered the wrong address, contact support@shopsyfted.com immediately — there may be a short window before the order is dispatched, and on an international order an incorrect address can also mean customs charges that are not refundable.

Product Drops

Items purchased during a product drop are subject to the same shipping terms as all other Syfted orders. Drop items are fulfilled by the brand and ship on the brand’s standard schedule. Syfted does not control drop fulfillment timelines and is not responsible for delays in drop order shipments.